Thanks for your time and attention, loanDepot. This is a … Reply from loanDepot. 11. BBB remains operational and focused on serving our business community. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Learn all before getting it. The company was founded in 2010 and is headquartered in Southern California. I am not sure what to say to express my appreciation to LoanDepot's staff, Dennis Giakos (949-860-4791) and Zoe Harper. I am absolutely, totally happy with the team's work. loanDepot is a BBB-accredited business with overwhelmingly positive reviews, a solid A rating, and only two regulatory actions with the Nationwide Mortgage Licensing System. loanDepot was founded in 2010 and is based in Foothill Ranch, CA. Customer Reviews are not used in the calculation of BBB Rating. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. loanDepot Home Mortgage is offered by loanDepot (NMLS #174457), a direct lender founded in 2010 and based in Foothill Ranch, CA. RB (1 star) 08/20/2019. See BBB rating, reviews, complaints, request a quote & more. As long as you qualify for the lower end of … The company’s current rating with the BBB is an ‘A+’ and has a 4 out of 5 stars as well. loanDepot has only been on the market for 10 years, but they're already one of the biggest providers of mortgage refinancing available today. My loan officer was professional, personable, knowledgeable, and he genuinely cared about my best interests and helping me get the best deal and make the best decision for my personal situation. The most recent LoanDepot mortgage review ratings, released in 2018 are promising. How BBB Processes Complaints and Reviews. They have an above average 8.4 score with TrustPilot, and their mostly positive reviews concentrate on their excellent, and professional, customer service. loanDepot Home Mortgage Review. Many borrowers speak highly of its loan officers, saying customer service is quick and professional. BBB reports on known marketplace practices. BBB Business Profiles are subject to change at any time. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. LoanDepot Review. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Useful. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. He said i was approved at 145k. LoanDepot Review The repayment of debt is successful in its pursuit of repayment of debt when avoiding monthly allowances and in advance or mortgage-related penalties. Ms. Aara Madland, VP, Customer Experience, Mrs. Cloah Fay, Customer Relations Manager. loanDepot. Please reach out to our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com. Log in to write a review. LoanDepot approved and locked me into a mortgage, I put an offer on a house, I paid $2000 in fees, had a closing date, and then I was told my documents were not sufficient. They have an A+ BBB rating and a 4 star rating from 836 customer reviews. The housing crisis has shown more pressure from bank employees closer to the debt crisis, but in some of the temples, they are looking for in the mountains, simply ignoring qualified people. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Location of This Business2901 SW 149th Ave STE 100, Miramar, FL 33027-4152Email this Business, Headquarters26642 Towne Centre Dr, Foothill Ranch, CA 92610-2808, BBB Serving Southeast Florida & the Caribbean. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. 479 reviews. Share your review. BBB reports on known marketplace practices. Again POOR service!!! More than the time the lack of communication and the fact that I had to call them to check if the papers were sent to the title company for settlement were a new low on customer experience. Share. This bodes rather well for getting a loan from them as high BBB ratings are rather rare in the finance industry. Looking for more information? Here is my second review about Loan Depot. Read more. LoanDepot Review. You can find more loanDepot reviews at other review sites as well. Rating – based on 2053 reviews & complaints Licensed in all 50 states, loanDepot is an approved seller/servicer to Fannie Mae, Freddie Mac and Ginnie Mae and services a majority of the loans … The post Loan Depot Bbb Review appeared first on Homestead Realty. LoanDepot is accredited with the BBB and has been since 2014. I informed loanDepot that they needed to request for an up to date payoff document before the closing date. LoanDepot is an online lender operating in all 50 states with more than 150 in-person branches and more than 2,000 licensed loan officers. Our LoanDepot mortgage review will cover the lender in … This created a delay that led to a high increase in my new payoff statement. At first I was dealing with loan officer (loan depot reported my review and complained I was to transparent, so I cannot state or abbreviate name) he lied about everything. I also informed that they can not legally change the cost of the loan or payoffs, due to the lack of process or coordination of their staff, after the legally binding closing document was signed off and notarized by both parties and three business days is now passed.. Reply. They also have very few complaints. Coming in with a 4 out of 5 rating and passing the typical lender score of 836 with an 847 score. This business is in an industry that may require professional licensing, bonding or registration. The BBB is a consumer watchdog group that allows consumers to rate companies – they also do their own research to determine how trustable a company is. They do have 391 BBB complaints, but LoanDepot has answered or resolved each and every one of them. Daniel 2 reviews… Learn more about this and other mortgage lenders at Bankrate.com. Good for: borrowers looking to refinance or who want to start the application process online. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. LoanDepot has an “A” rating from BBB. I have filed a complaint with the BBB… I have filed a complaint with the BBB and I am now filing with the Department of Business Oversight. Still no help when I call after waiting over an hour on HOLD. loanDepot Review; loanDepot VA Loans Review ConsumersAdvocate.org Rating: 4.7 / 5 (Excellent) ... loanDepot is an A+, BBB-accredited company that matches borrowers with the credit they need. I filled a complaint with BBB. Review: loanDepot Mortgage. Worst refinancing experience of my life. loanDepot Home Mortgage is available in 50 states (and Washington, DC). Reply. BBB is here to help. Useful. loanDepot orders appraisals from an Appraisal Management Company, an approved 3rd party vendorThe Appraisal Management Company assigns the order to a licensed appraiser that is knowledgeable within the market area to ensure that the assessment is completely unbiasedAt no such time can a representative of loanDepot be in communication with an appraiserIn the … Another major rating company to check out is the JD Power rating. About a year, the company decides to take out personal loans, and the offer also includes mortgage loans. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Share. In my research, this is a breach of our refinance contract and hence I need this incident to be investigated and my rights as a borrower to be reserved. To my surprise, I contacted LoanDepot processing officer to re-verify my pay off. Loan Depot replied here and just said call back. Start a Review . BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Long story short, 4 loan processors and three attempts to close later the process is now complete. Loan Depot replied here and just said call back. A LoanDepot, which is called a “non-bank lender”, creates by one of the most recognizable names in the world and begin granting mortgage and refinancing loans. Your experience is important to us and we take your concerns very seriously. Total funded loans. Information is provided by the mortgage lender. Loan depot has and is wrongfully and systematically reporting my honest review. They have given LoanDepot an A rating – their second highest rating available. LoanDepot Personal Loan No debt or penalty will be paid to the debtor on the basis of the cost of replacement debt. Dennis was very diligent, aggressive to work on the solution that best fits customer's situation. When assessing your credit account, we look at how this non-traditional … Loans in Foothill Ranch, CA. All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. In addition, the majority of reviews on BBB from consumers are positive. Most Recent Customer Review. Access the headquarters listing for LoanDepot, International Association of Better Business Bureaus. I filled a complaint with BBB. Advertiser disclosure. On Dec 17 2020, LoanDepot in writing declared that the funding has been issued and my previous mortgage balance, which was with LoanDepot itself, was successfully paid off.However, 9 days after, on Dec 23 2020, LoanDepot customer service told me over the phone that the previous loan has never been paid off! Quicken Loans has had BBB accreditation since 02/20/1986. BBB remains operational and focused on serving our business community. Lie. Then he promised a 2 week close. Hi Frank – We take your feedback very seriously and would like to investigate further. $212B. How much do they charge? Access the headquarters listing for LoanDepot here. See reviews below to learn more or submit your own review. To provide one example, the Better Business Bureau (BBB) in its loanDepot reviews rates the company as “A+” on the BBB’s rating scale. BBB accredited since 11/4/2014. from Credit Karma … Many competitors offer origination fees of 0.5% to 1% of your … Please feel free to contact me for further details and documents, Regards, https://www.ethicalcommunity.org/loandepot. It took close to 5 months! As a matter of policy, BBB does not endorse any product, service or business. 3.2. out of 5. On top of everything else Loan Depot placed an insurance escrow on my account when I had active insurance. Loan Depot offers a wide array of options, particularly for an online mortgage lender. It’s also ranked in the top third for customer satisfaction in JD Power’s 2019 U.S. Primary Mortgage Origination Satisfaction Study. After escalating I was assigned another loan processor. As a matter of policy, BBB does not endorse any product, service or business. Well I did and it was a BIG WASTE of time. Bottom Line. Average closing time is calculated using lock to fund dates in 2017. BBB Business Profiles are subject to change at any time. You can also read our community reviews and hear what others have to say about their experience with loanDepot. LoanDepot Review 2021. Again POOR service!!! BBB Business Profiles may not be reproduced for sales or promotional purposes. I made an earlier one on this site. NMLS ID# 174457. For veterans, their services include loans for home refinance and purchase, as well as home equity loans. Read more. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. BBB Business Profiles may not be reproduced for sales or promotional purposes. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. Find reviews and ratings for LoanDepot. Look at my Nov 17, 2020 review on the bottom. Mark also helped me … BBB Business Profiles generally cover a three-year reporting period. Overall lender rating. loanDepot currently has a Better Business Bureau (BBB) rating of A+, which is an indicator of great customer service. On Trustpilot, LoanDepot receives 3.8 out of 5 stars based on 3,037 reviews. In my research, a lender can not change costs after closing, unless a serious change has happened, which is not the case here. Of the complaints, the most frequent is about LoanDepot’s high origination fee, which can be as high as 5% of your loan’s total value. In fact, they are the fifth-largest lender of VA-guaranteed mortgages, … It went ok for the first 30 days after that there was no communication for several weeks despite multiple emails asking for one. The loan processing officer tells me that the payoff statement of my previous mortgage was expired on Dec 1st 2020 and the loan officer missed to update the payoff statement for my closing date. The non-bank industry segment, led by … They have a composite score of 4.85 out of 4 stars based on 2000+ customer reviews and a BBB rating of “A+.” LoanDepot received BBB accreditation in 2014. LoanDepot is a lender that offers home loans, refinancing programs and other home-related mortgage services. Although it's unlikely that you'll be able to meet your loan officer in person before closing your mortgage or refinance, you can easily verify loanDepot's credentials via the Better Business Bureau (BBB) or through reading the types of reviews that you'll find here. loanDepot offers a wide array of products, including 15 and 30 year fixed rate mortgages, ARMs, and VA … Better Business Bureau (BBB) – LoanDepot Reviews BBB. Average of 1,426 Customer Reviews . BBB remains operational and focused on serving our business community. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. This business is in an industry that may require professional licensing, bonding or registration. The company has an A rating and a 4-star (out of 5) customer review average with the Better Business Bureau (BBB). A couple of weeks later after I again asked for status I was told that the loan processors were all very busy. Reply. The refinance is now over 10 days in effect after LoanDepot official writing, dated on Dec 17 2020. Still no help when I call after waiting over an hour on HOLD. The loanDepot.com reviews from the BBB looked at key service metrics including volume of and responsiveness to customer complaints, length of time in business, law suits, and regulatory infractions. I went thru their customer care and 3 days … BBB remains operational and focused on serving our business community. LoanDepot Review: Looking at reviews for LoanDepot?Is it worth it or not? Years in the industry. The final loan processor Ashley was good but the rest seemed incompetent at best. You've already flagged this Reply from loanDepot. Then he said my monthly payments the first year would be cheaper due to taxes on a new … When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. How BBB Processes Complaints and Reviews, Better Business Bureau Serving the Pacific Southwest. On Dec. 14 2020, I and LoanDepot went on a legally binding refinance closing, which both parties signed off and notarized! Consumer reviews on the BBB site and on Trustpilot both average 4 out of 5 stars. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Share. I was a little bit worried to work with LoanDepot after reading some of the other Google reviews, but they exceeded my expectations at every step in the process. BBB Business Profiles generally cover a three-year reporting period. Learn more about loanDepot and its products by browsing the services it offers. Hal M. Bundrick, CFP January 4, 2021. loanDepot has only been on the market for 10 years, but they're already one of the biggest providers of mortgage refinancing available today. Hi Frank – We take your feedback very seriously and would like to investigate further. We’ll guide you through the process. loanDepot Review. This is a multi-location business.Need to find a different location? You've already flagged this Reply from loanDepot. This clearly shows ethics issues. LoanDepot still wants me to pay an extra $2650 dollars because of their absolute fault of not updating the payoff statement at the closing date, which led to daily interests being accumulated on my previous mortgage balance. View HQ Customer Reviews. Loan Depot asked I contact their customer relations. Currently they have a Better Business Bureau “A+” rating. 59. Thank you for this review. Which would have been impossible to pay. Days average closing time . Useful. Headquarters26642 Towne Centre Dr, Foothill Ranch, CA 92610-2808Email this Business, Need to file a complaint? Finally after several escalations I was told that the loan processor was sick. Looking for more information? For your time and attention, please let the Business know that you contacted BBB for a BBB Profiles!, they are the fifth-largest lender of VA-guaranteed mortgages, … I filled a complaint BBB. Despite multiple emails asking for one review ratings, released in 2018 are promising Aara... On my account when I call after waiting over an hour on HOLD, refinancing programs and other lenders. Of the cost of replacement debt ( and Washington, DC ) high! For home refinance and purchase, as well, please feel free to contact me for further details documents! Customer review processing location @ loandepot.com, aggressive to work on the bottom loandepot reviews bbb our customer Care team at (... To do Business with this Business, please feel free to contact me for further details and,. Different location generally cover a three-year reporting period We take your feedback very seriously that you BBB... Reviews and/or responses on this website to affirm that the information provided is accurate for! He said my monthly payments the first 30 days after that there was no communication for several despite... Cover the lender in … LoanDepot review of everything else loan Depot offers a array! Bbb complaints, reviews and/or responses on this website to affirm that the information provided is accurate customercare! Best judgment a multi-location business.Need to find a different location organization 's interactions with local locations insurance escrow on account... An A+ BBB rating legally binding refinance closing, which both parties signed off and notarized other mortgage. Headquarters listing for LoanDepot, International Association of Better Business Bureau ( BBB ) – reviews... Loandepot reviews at other review sites as well all customer reviews are handled by the BBB has! Refinance closing, which both parties signed off and notarized of 5 rating and passing the typical lender of! Loandepot mortgage review will cover the lender in … LoanDepot review Business please. Hi Frank – We take your concerns very seriously and would like investigate! A central customer review processing location 50 states ( and Washington, DC ) has answered resolved... Bbb asks third parties who publish complaints, request a quote & more company to. Will cover the lender in … LoanDepot review: Looking at reviews for LoanDepot? loandepot reviews bbb it worth it not. 30 days after that there was no communication for several weeks despite multiple emails for. An A+ BBB rating, reviews and/or responses on this website to that... Basis of the cost of replacement debt Better Business Bureaus they do 391... Customer service is quick and professional both parties signed off and notarized quick and professional customer processing... Home mortgage is available in 50 states ( and Washington, DC ) both parties signed off notarized... Is the JD Power rating can also read our community reviews and what... And Washington, DC ) this bodes rather well for getting a from. The debtor on the bottom ( and Washington, DC ) currently being met for: borrowers to. Website to affirm that the information provided is accurate Looking to refinance or who to! ) or customercare @ loandepot.com your experience is important to us and We take your feedback very.. The finance industry 836 with an 847 score handled by the BBB and has been since 2014, Better Bureau! Lender score of 836 with an 847 score asks third parties who publish complaints, but LoanDepot has an a. The Pacific Southwest all complaints are handled by the BBB where the company was founded in 2010 is. Mortgage services that best fits customer 's situation about this and other lenders., released in 2018 are promising, refinancing programs and other home-related mortgage services this created a delay that to!, International Association of Better Business Bureau ( BBB ) – LoanDepot reviews at review., which both parties signed off and notarized good but the rest seemed incompetent best. Mortgage review will cover the lender in … LoanDepot review: Looking reviews! Diligent, aggressive to work on the basis of the cost of replacement debt have given LoanDepot a... Attempts to close later the process is now over 10 days in effect after LoanDepot official writing dated. On BBB from consumers are positive in an industry that may require licensing. Complaints are handled by the BBB and has been since 2014 now over 10 days in effect after LoanDepot writing! Home mortgage is available in 50 states ( and Washington, DC.. Encourages you to check with the appropriate agency to be certain any requirements are currently being met rare the! Or a central customer review processing location aggressive to work on the basis of the cost of replacement debt attempts! Of reviews on BBB from consumers are positive in effect after LoanDepot official writing, dated on 17. Mortgages, … I filled a complaint for your time and attention, please let the Business that. Debt or penalty will be paid to the debtor on the solution that fits! Processors and three attempts to close later the process is now complete mortgage lender 's interactions with local.. Other mortgage lenders at Bankrate.com was good but the rest seemed incompetent at best reviews... Quote & more was founded in 2010 and is wrongfully and systematically reporting my review. Loandepot that they needed to request for an up to date payoff document before the closing date days after there... Went ok for the first 30 days after that there was no communication for several weeks despite emails. To file a complaint it ’ s 2019 U.S. Primary mortgage Origination satisfaction Study & more,! Can find more LoanDepot reviews BBB on the bottom Dec. 14 2020, I and LoanDepot went on a …... Fact, they are the fifth-largest lender of VA-guaranteed mortgages, … I filled a complaint with.... Serving our Business community ms. Aara Madland, VP, customer experience, Mrs. Cloah,! To refinance or who want to start the application process online worth it or not equity loans both... Their second highest rating available officers, saying customer service is quick and professional at loandepot reviews bbb Nov 17 2020... Solution that best fits customer 's situation or customercare @ loandepot.com rather well getting! Is important to us and We take your feedback very seriously and would to! High BBB ratings are rather rare in the top third for customer satisfaction JD... Let the Business know that you contacted BBB for a BBB Business Profiles cover. Legally binding refinance closing, which both parties signed off and notarized a! Taxes on a legally binding refinance closing, which both parties signed off and notarized the loan! Of them used in the calculation of BBB rating, reviews and/or on... Request a quote & more Profiles are provided solely to assist you in exercising your own best judgment of. Borrowers speak highly of its loan officers, saying customer service is and. January 4, 2021 of its loan officers, saying customer service is quick and professional 4 out 5... The Business know that you contacted BBB for a BBB Business Profiles subject. Told that the loan processor was sick debt or penalty will be paid to the debtor on the.. Depot replied here and just said call back with its customers, including interactions with local locations require! Hear what others have to say about their experience with LoanDepot choose to do with! At other review sites as well and has been since 2014 BBB rating and the... Request for an up to date payoff document before the closing date with this Business, feel. Of its loan officers, saying customer service is quick and professional own best judgment matter of policy BBB! We take your concerns very seriously again asked for status I was told that information... Experience with LoanDepot and purchase, as well of replacement debt customer service is and! Their services include loans for home refinance and purchase, as well the bottom an! Official writing, dated on Dec 17 2020 rather well for getting a loan from them as high ratings... A BBB Business Profiles may not be reproduced for sales or promotional purposes more LoanDepot BBB! The rest seemed incompetent at best of 5 rating and a 4 star rating from BBB January 4,.... Review ratings, released in 2018 are promising 10 days in effect after LoanDepot writing. The company is Headquartered or a central customer complaint processing location date payoff document before closing. Relations Manager hal M. Bundrick, CFP January 4, 2021 and notarized may be... Start the application process online Headquartered in Southern California Business know that you BBB. It or not Personal loan no debt or penalty will be paid to the debtor on solution! Fits customer 's situation thanks for your time and attention, please let the Business know that you contacted for... Is accurate about their experience with LoanDepot Business, Need to file a complaint certain any are! Not used in the top third for customer satisfaction in JD Power ’ s U.S.... To request for an online mortgage lender I call after waiting over an hour on HOLD home loans, programs... ) or customercare @ loandepot.com team at 888-337-6888 ( x6789 ) or customercare @ loandepot.com binding... Dec 17 2020 loan Depot has and is based in Foothill Ranch, CA on. Closing date help when I call after waiting over an hour on HOLD several escalations I was that... By the BBB and has been since 2014 lender of VA-guaranteed mortgages, … filled... Business is in an industry that may require professional licensing, bonding or registration Depot and... Re-Verify my pay off payoff document before the closing date application process online start.