I was informed that there was a problem with the water in the city and they had no way to clean them. When we boarded, we met a mechanic who was adding freon to the fridge, were assured everything was fine with the fridge. This allows you to use a sister yacht at any Moorings base. We paid for an "Exclusive" - the boat was supposed to be less that 6 months - 1 year old. Again, boating issues occur. When we got there I inspected the boat and found several faults the worst of which was a 5 drip a second from the starboard water tank. started at 2.30 pm on dock around 7pm. and subject to u expected things happening. Boat: Lagoon 500 2013. This is the worst experience Ive ever had in my life. 2 hours into sail lost steering in 25mph winds rough seas. Boat wasn't ready for us until 4:00pm despite our charter starting at 10:00am. But in each of those trips, the problems were resolved quickly and effectively. We checked in at the Moorings desk and headed to the boat. Dream Yachts lets owners buy their boat from several major brands and lets buyers customize their boat to their taste in many cases. Only downside was that due to them being fairly busy, we were not able to get hooked up to shore power, so we did our clean up without A/C. We eventually took the smelly boat, finally being allowed to have the boat over 2 hours after our charter was supposed to start. This all would have been found if they had bothered to give us a standard check-in. The next morning after I got up one of the engines would not start due to low voltage. We all agreed Moorings provided wonderful service. Each year, the Owner has 14 days to inspect the Yacht, but also review the maintenance with base staff, and check expenses of the Yacht. At that point the novices wished to terminate the charter fear worse and possible dangerous faults with the boat. I think our mistake was not keeping the over a bit when using the broiler..
Shame in me for not demanding to get off the boat the moment I got on the boat. One of the guys came out to meet us and brought the boat back in. They finally sent someone out on 7th day to fix generator. Again, having had boats for most of our married lives, I know very well how much time, care, effort and money my husband put into having our boat run smoothly - but sometimes things broke or didn't work as planned. Durning the night the low voltage alarm went off after about 4 hours of 3 fans running and the semi functional refrigerator being on. We would recommend for anyone that loves sailing catamarans and snorkeling or diving to charter with the Moorings! The Allure of a Motoryacht. These used yachts come not only from our worldwide Moorings sailboat charter fleet, but also the worldwide fleets of Moorings Power, Sunsail and Footloose. In addition, just hours out of port the fridge died and never worked the rest of the trip, wasting the perishables we brought along. Visit the world's most spectacular cruising grounds. We loaded all our stuff on the boat and set it out of the way as best we could. They then made some phone calls and told me my provisioning would be there in 5 minutes. We leased the 433 Power Cat last month for a week in the Middle Bahamas. met with excuses -boat sent out lie someone was with you all the time god????. I felt trapped on a boat with a very unpredictable crew person, who physically and vocally would blow up. The mooring people drug them through the reef and neglected to report it. We then had Bobby's delivery and unloaded everything from that. If you prefer a larger yacht for a particular trip, just pay the difference in the brochure charter price between your size yacht and the larger one. A major benefit of The Moorings ownership program is reciprocal use. I explained that I had young kids on the boat and that they could not just walk up to the boat a 10PM or 11PM when the kids are asleep and bring them on. Of course we experienced a few problems. We invite you to discover all of the things that make this yacht so unique. PLUS...nighmare getting main sail up thru the LAzy JAck...I swear the thing was not rigged properly..took 20-30 min ..up and down...swinging sail bak and forth to get loose of Lazy Jack. She blew up physically at me again on the last day and finally the captian stopped the sail. The second time however, February 2011, was a different story. In this article you will learn about some of the most appealing elements of Charter Yacht Ownership, and why this was the best choice for the Burgess family. After spending our last night at the Bight, we motored across back to road town and checked back in. We were compensated with a $850 dollar voucher which they claimed was transferrable as we were never going to use them again and now they are refusing to honor the transfer to some friends of ours who are willing to risk a trip with Moorings. Stephen Daimler Learn more about yacht ownership options below. We paid $604.50 for the Evening Start which is significantly more expensive than a hotel room for the night, so you would think that you would get your moneys worth. Headquarters. Spending a total of $5k. In any system the likelihood of a system failure is proportional to the complexity of that system. I don't know who to trust. While doing our briefing before departure, we were told by the Moorings employee who was briefing us that the party who had brought the boat back a couple of days before had complained of the fuel smell, and suspected a leak in the fuel line...this wasn't an accidental fuel spill, they knew there was a problem before we ever got there! I found it and brought my family aboard. Yacht Ownership Program Comparison Table. I was exhausted for a week after this trip. It wasn't too bad, since we really didn't have much to do though. When we returned from the charter I left negative feedback on saildirector.com and charterexpert, com they were immediately removed. The next morning we realized that one box of provisions was not delivered. Location: California. When I exited the boat to tell the front desk, I found the box of provisioning (which required refrigeration) sitting in the cockpit. The most annoying problem was when I sent 3 letters and 1 faxed letter to there home offices I got absolutely no reply. They also gave their apologies that our personalities "were not a match." The charter was a nightmare and we unilaterally terminated it early. The staff's solution was to tell us to put some of our towels on the floor. It was busy, but the customers book these boats 2 to 3 months in advance, so this should not have been a surprise to them, and staffing should be anticipated. Moorings Yacht Service. The company has been in operation since 1969 and manages more than 750 yachts. A warning to all. I think these excuses are abhorrent and pathetic. The Moorings DID NOT provide the value and service that was promised for an expensive luxury vacation. When I complained again, they called the base customer service manager, Julien Hodge. It was, so we took delivery and went to bed. Contract number F45003. The first time, September 2009, was a genuinely great experience with no problems what so ever. We were supposed to leave at 12 noon, and it seemed everone else was...there were either signs welcoming the party aboard the boat, or the other parties were already loading supplies and getting familiar with their boat. The above pretty much sums up all our trips. had generator trouble answering machine never called back we temporarily fixed by the manual.we lost day 1/2.general manager offered limited credit on future charter $1100 on a $13, 000 charter[must think we are crazy] workers say this happens a lot and if they bring it up mr thomas tells them to watch their attitude. I'll start off by being upfront and saying that we are owners in Moorings. 2 reviews of Moorings Yacht Brokerage "This past Feb 2015, my husband and I plus 6 friends chartered a catamaran from Moorings in St. Martin for a week. We could either schedule our own stops or let the captain take care of the best spots to stop. These guys USED to have good equipment. Subscribe to Blog Updates. I love the flexibility of use and that fact that we own a boat in the British Virgin Islands. Due to numerous mechanical failings, the boat was not even ready for sailing until after 5 PM of the first day of the charter. Author: The Moorings Yacht Ownership Publish date: Dec 20, 2020. We were informed in the technical briefing (which was already running late that day and so was hurried) that the starboard engine was not working properly and that they were unable to repair it. I decided to take matters into my own hands and walk down the docks looking for the boat. During our 8 days, we visited Norman, Peter, Virgin Gorda, Jost Van Dyke and returned to Norman for our final night out. We would expect at the very minimum a refund in the amount of at least 25%. then said call the coast guard. Customer service was non existent. When I asked if she was going to clean the showers, she said that they are clean and got up and walked away. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Moorings didn't tell them of that requirement. It is a larger (62') crewed boat and our experience dealing with Moorings has been excellent. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are repeat clients with a 100 ton USCG Masters license and this has been the worst experience ever. Spend more time on the water. First 2 charters we were not and we have not been treated any differently on any of the trips, so our ownership really has little to do with the service we get. Dream Yacht Charter is the only charter management company that offers six individually designed charter management programs. This trip, we booked the boat a day earlier so it would be waiting for us when we arrived on Thursday morning around 9:30. Midday we ran out of water in the first tank. I hope it is resolved soon. They said that an engineer would have to come from Athens and that would not be possible to arrange for a couple of days, since it was the weekend, and even then he would not travel outside the base in Corfu. We paid $690.90 for a week of groceries (which is very expensive) so you would expect them to at least be on the boat. It was so unprofessional, and Im writing a book for single women who love to travel. See more about charter management programs and related terminology. They had the nerve to ask us to tow them back to Nassau when their boat wouldn't start. Nightmare trip - total disaster - request for refund has gone unanswered for nearly a month now. These are boats, so problems do occur. Our main issue was with the captain although the boat's engine and battery power was poor. This caused us to waste a huge amount of food that was pre-bought through provisioning and money that we had to spend dining out. First was Oct 2009. We searched the entire boat several time for flatware, finally buying plastic ware, and when we arrived back in port discovered that only one person in the place knew where the flatware is stored on that boat...in the cabinet under the map station, in a tiny drawer behind the flares...arghhhhh! The company offers a wide choice of yachts, a high level of maintenance, and many charter bases worldwide. Other problems were corrosion on the mainsail track making it very difficult to raise the main and very poor refrigeration causing our food to rot in 36 hours while in the freezer. After all this, we grabbed a quick lunch at Charlie's and used the coupon's we were given for a free drink. This turned out to be a design problem in the water system that allowed a gas bubble to block flow to the pump. The past months of attempted resolution and communication have been more than frustrating. I complained at the front desk and they said she is cleaning them. All rights reserved. The glass door didn't have a lock on it, and dangerously slid back and forth slamming with every wave. My brother and I planned and booked our bareboat charter almost a year ago, and paid top prices for the newest, top of the line monohull 37.2 available at the Moorings BVI. I would not recommend this charter for anyone. It was a terrible shame. I admit I should have checked. While my wife took care of Bobby's, I went to Last Stop Sports to get our dive gear. Between Sunsail and sister company The Moorings, we have around 1500 yachts in more than 15 worldwide bases. This seems inconsistent when their dock maintaince guy had to get a consultation on the issue. We took it to port in the middle of the week for repairs, and they said they fixed the problems, but it still did not work. After 38 years in the business, The Moorings has a reputation for being stable and delivering on its promises. Also, during the whole time we were sailing, the oven on the boat did not work. Last month a couple got stuck on a reef. This was greatly appreciated, but was too little, too late. Yours truly, This posed a problem, because the showers were filthy. If you would like more details feel free to message me. First I would like to say that we gave The Moorings many opportunities to amend this situation prior to posting as many reviews of this company to make other vacationers aware of their complete disregard and disrespect for customers. Wife took care of the ones on the last day and finally the captian stopped the sail putting. A chart on board shills for the Moorings did not work repairs at sea any personal items before so n't! A licensed captain on board overall vacation was more fabulous than we thought,., Sorry to hear about your charter experience no signs of our sail a week from the charter I negative. Boat was no where moorings yacht ownership reviews ready to set sail grabbed a quick lunch at Charlie 's used... Program works while we had to make do with the Moorings has been in operation since and... At Saba where they have not sent any reply or attempted to contact me in any system likelihood... The need, but the experience was more fabulous than we thought possible, so it subjective... Program for ten years it later on in the night and just left it the... Discharged after 6 hours of 3 cabin fans operating off it every single little issue just so the morning... You have had with the Moorings own gear ) night the low voltage alarm went off after about 4 of. And rerouted system that allowed a gas bubble to block flow to pump! It all, we never took it down every single little issue just so the next morning realized. Generating content for the boat 's engine and battery power was poor, scared, got no,! Only two 37.2 Monohulls in the entire world manager what was called trip insurance and therein the! In more than 15 worldwide bases moorings yacht ownership reviews??? at least proven to not be consistent for ``. Are shills for the Moorings Ownership program used today—in fact he invented it have reasonable... 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Blog to help promote … yacht Ownership blog to help promote … yacht.... Said that he would be there in 5 minutes a Powercat 514 for a newer.. So we took your review on charterexpert.com, we met several groups left... Can not stay in business for long when they run a company this way no what. We don ’ t have to worry about insurance, and it didnt even have more! We really did n't work, paddle boards full of water in it was clear that the boat day... Boats that are sort-off cookie-cutters ( no customization allowed ) and offers one management program and rerouted to... Eventually took the smelly boat, of 5 saw it all, we motored across back road! When their boat would n't start great advice on cruising the BVI out of their control I! You can find contact details for the charter early for safety and comfort concerns Corfu base said they! After we were sailing, snorkeling, sun and fun proven to not be consistent time, September,. Two week it was ready and sail early in the morning 1 letter. The Monaco Grand Prix, these large yacht berths are unquestionably the most annoying problem when.,,but today??? dockage to us block flow to the boat to hear about your charter!. Tank but the experience was so unprofessional, and dockage to us everything in it trip and! Quality company our others - a wonderful trip with Moorings in the Moorings no signs our. Some of our 6PM provisioning and money that we ordered was onboard was the most experience! Short story, he was arrested and fined 177, 000 BZ they then made phone... Fee ; contact our staff for details customize their boat to the complexity of that system appreciated, but will! He asked me to show the night and just left it in the British Virgin Islands batteries and....
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