In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show, Pool Kings. Using our state-of-the-art 3D design software, well work with you to bring your dream pool to life. The dealer said he was in trouble and had 3 guys come to my home and represented themselves as part of the Premier corporate office. Request a FREE quote HERE or call us at (855) 212-2210. The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. Eventually *** ******* responded via email and details were given on the request with no follow up. Our content is intended to be used for general information purposes only. Unsubscribe easily. "Guy comes out [and] asked me, 'do you have that much time to nit pick?' The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. Ray ID: 7a19a06018f8aa15 I had a franchised Premier Pools and Spa dealer start a pool and did not complete the project after receiving the final payment in full. 3.Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer, 4.Wire and test automation - partially done by electrician 11/21 - Electrician needs to come back now that the plumbing is corrected to setup automation, 4a. Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. They don't communicate with me. There is no reason you shouldn't have finished by now. It has been in business for over 25 years and worked with thousands of customers. The company is asking me for more money due to drainage. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I thought it was resolved and that they were going to actually do what they were paid to do but I was sadly mistaken. Premier Pools engaged in trade or commerce, as defined in Section 501.203(8), Florida Statutes, by providingresidential pool and spa design and installation services to Florida consumers. We were beyond excited, especially when they showed up 2 days in a row!! The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. Phylissia Clark, a spokesperson for the Better Business Bureau, says PP&S BBB Accreditation is "currently suspended due to an unresolved complaint." How do you feel this experience could have been different? I hired premier pools 16 months ago to install a unground pool.. it has been the worst experience of my life. I am only posting this review to let others know the truth about dealing with this company. All of this information is needed for the ultimate transformation. On day one I met our construction manager who was Aric **. They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. Your IP: 66.45.36.16, Requested URL: www.poolspanews.com/business/legal-regulatory/premier-pools-in-trademark-lawsuit_o, User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. and last updated 2:14 PM, Jan 30, 2017. Accepted file types: jpg, gif, png, pdf, bmp, Max. We'll get to know your dreams . This field is for validation purposes and should be left unchanged. Like why? I emailed Premier while on the phone with ***** and informed them of the situation and a rep from Premier indicated that they will follow up. Finally they agreed, sent us a new crew, jack hammered it out & assured us they would not leave our project until it was completed. We also offer a free in-home consultation so that we can get a better idea of what youre looking for. We dont just build pools, we change the way people live and entertain. Enjoy reading our tips and recommendations. CBS 11 News contacted PP&S and the company's attorney multiple times but no one responded to our calls and emails. A shipping, What is Mustard Algae In Pools? It was a disaster! Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. And we build our customer relationships like we build our poolsto last a lifetime. The disorganization and lack of accountability is mind blowing. Ive had to put water in the pool on a daily basis for two weeks on top of the initial filling up the pool. PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! Started with Premier Pools a year ago since then it has been nothing but a nightmare. Since 1979, Lyon Financial has worked as a specialist in unsecured pool financing solutions. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. Building a pool can add value to your home. 5 complaints closed in the last 12 months. The pool is still not complete as of now. During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . Not even an apology. As you can see this is not a company to work with at all and Ive included pictures so you can see how great it has been for me and my family. Gunite, Fiberglass, Vinyl: Whats The Difference. If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. Its been the worst experience that I have ever had with a company. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. When we get hard rain the water goes over the actual pool because it can't drain out the overflow drain. There has been little progress the last three weeks. They did not come back to clean up any mess they had left. Unsubscribe easily. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. PPAS sent the gunite company out and a guy cleaned the roof with an abrasive cleaner that let rust marks and damage to our metal roof. Of course, the pool was paid for already, and the National brand offered nothing in terms of the repairs - its not a national brand, its a franchise network where they dont stand behind anything. Consumer complaints By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. I have been asking for a meeting on my project and no one will call. From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! They have excuses for everything and its never their fault as to why your pool is still not built. He is unable to install it due to where Pinnacle/Franco Bros installed it. Once the pool design is approved, we begin to create your new private retreat. Attorney Paul Levy works for Public Citizen, a non-profit based in Washington, D.C. Nobody has followed up at all and I emailed him AGAIN this morning again to ask for a status. Premier pool professionals will be by your side every step of the way from design to construction to maintenance so you can rest easy knowing you made the right choice. Pending items listed below. For more information about reviews on ConsumerAffairs.com please visit our I would not waste my time writing this review if I had any other option but at this point I am contacting a lawyer and will spend as much time as needed to let others know about this company. We have failed inspection due to the drain not having a cover properly installed and safety handles. Cloudflare is currently unable to resolve your requested domain. Click HERE to watch our new show Passion For Splashin! Building a pool can add value to your home. The site owner may have set restrictions that prevent you from accessing the site. At Pearland Pools, we pride ourselves on truly understanding our clients desires, and delivering on our promise. Mustard algae, also, What is pool coping? The first breach by Premier Pools and Spas of Salt Lake City Utah was the timeframe the pool was to be built. Reputation: Thank you, you have successfully subscribed to our newsletter! We don't just build pools, we change the way people live and entertain. THEY are the reason this industry gets such a bad reputation for not being professional and responsive to customers. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We have a leaking pool pump, A hole on the side of our pool. WE BRING FAMILY & FRIENDS TOGETHER! Pool plans were completed by 3/18. Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. "I'd finally had it," said Kasey. Your call will always be answered by a live, knowledgeable . Good Luck with your pool, I hope this review helps you make a good choice in pool companies. Premier collects fees from local franchises, but they dont stand behind any of their franchises. We contracted to have them build us a pool with a contract date of 06/2020. Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. We just finished our pool with Premier and couldnt be happier! Get browser notifications for breaking news, live events, and exclusive reporting. Dustin was our sales guy and he was great! No one said hey you have to clean up after the crews. View ourLocations Mapto find a builder near you and start building the pool of your dreams. This is ONE issue and I have emailed Steve 4 times since July, left 2 voicemails, and emailed him now going on 3 times. Better communication. If you would like to add images of your job, please click the select files button to locate images from your computer to upload. I would like compensation for my water ****.The plaster people did come out and want to do a patch job which is unacceptable the pool needs to be drained and properly done. The company specializes in luxury pools and custom-designed pools. What exactly is a shipping container pool? This is not correct, we have spoken many times and we are still correcting the issues that you have complained about. 10/05/2021 Premier still has not called Jandy. I have 9 things small and large that need to be finished and/or corrected to complete my project, not including inspections.The open items on my project are:-Correct and/or reinstall plaster finish - Azure color is covered with white streaks and clouding on every surface -Correct and/or reinstall deck - overcuts, sloppy cuts, high spots, collapsed tiles, and overspray stains from plaster -Finish Overflow piping -Wire and test automation -Fix waterfall - it is not flowing -Test bubblers and lights - have not seen them operational -Correct water feature plumbing including delivering the valve actuator -Deliver cleaning robot -Install pool return and umbrella sleeve fixtures. BBB Business Profiles are subject to change at any time. Click below to learn more about each type. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. About. Premier Pools and Spas is a joke of a company. We tried to get them there yesterday but scheduling made it impossible. Then the team will create a comprehensive design that is uniquely you. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. Don't walkRUN from Premier Pools. We are hopeful all is resolved today. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. "They kept saying that my review was harming their business, and that's not true," said Kasey. Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. I highly recommend Premier! Request a FREE quote HERE or call us at (855) 212-2210. He never answered my calls, so I texted him several times and he replied very rudely indicating he was very busy, not to contact him after hrs. Founded in 1988, Premier Pools & Spas has worked hard over the last 30+ years to become the largest pool builder in the world. We can charge you $3,500 and we can report you to the credit bureau if you don't pay the fee. Lastly,check the BBB for Houston and you will find plenty more complaints as well as with the Yelp reviews. They meet every Tuesday morning to go over all projects. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. All the crews are there today to fix all her issues. The pool is supposed to be set the existing patio and existing grading of the yard. Summer came and went and supposedly it was going to be done back in July 2022. I am out $80,000.00 and the pool is not complete and cannot be used. Review: Went in contract with [redacted] of Premier Pools and Spa on 11/13/15. They never show or don't show or push dates out. Deliver and install the actuator that the electrician took on inital install; install on water feature plumbing5.Fix waterfall - it is not flowing6.Install Umbrella sleeve fixture7.Deliver cleaning robot - on order / pending delivery. We want the repair done correctly and received a quote from Accurate Concrete for the section they broke, $1,500. If youre not sure which type of pool is right for you, our team can help you decide based on your budget, yard size, and specific needs. You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. I own and run Premier Pools and Spas Temecula is a national top 50 pool and spa builder! Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. Please fill out the form below and we'll be in touch as soon as possible. I highly suggest going with a different company. Premier pool builders are hardworking, innovative, and detail-oriented. And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldnt get on a regular truck, Premier Pools are the way to go!!! Decided to cancel it. ", A clause under section 12 of the PP&S contract says, "buyers posting of any comment on the internet that PPAS deems as disparaging before conducting the arbitration process hereby agree to pay a $3,500 fee and remove the post within 48 hours of posting.". ***************, due to the personal tragedy you had to endure with your husband, you had requested that we hold off on construction. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. BBB Business Profiles generally cover a three-year reporting period. Premier Pools & Spas 257 reviews Claimed Pool & Hot Tub Service Edit Open 9:00 AM - 5:00 PM See hours Write a review Add photo Photos & videos See all 491 photos See All 491 Services Offered Were here for you whenever youre prepared to make your dream a reality. We've been waiting for this pool for over 6 months now. PLANO (CBSDFW.COM) -A North Texas company is trying to fine a local couple $3,500 and void their warranty for writing a negative review. No one will call me. They are great on the visit to SELL you the dream of them building this beautiful backyard oasis. Our house has a cement patio already installed and we wanted to keep that portion of the patio, which they knew. Premier Pools and Spas have over 25 years of pool-building expertise. You will then be forced to manage all the different subs they send to your home. We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. It didn't take consumers long to realize that there wasn't much to do inside except binge on streaming services and read books. Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. PPAS does not stand behind the sub contractors that they hire. I was told the items would be completed by 11/18, the items below were not. So the next step was selecting the materials. One thing I really appreciated was how tied in Premier was with my landscaper, Palo Verde. On March 8 ******* said it would be at the end of March before someone was available, to which I understood and agreed to. Obviously, this hasn't happened at all. Since 1999, Pearland Pools has been making dreams come true. He was a pleasure to work with; and always honest and respectful. Note that complaint text that is displayed might not represent all complaints filed with BBB. They keep saying that's normal.ummm..don't think it is. Swimming Pools. Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. Its location on this page may change next time you visit. April 8, ******* called to schedule them Friday April 9 or Monday April 12. When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. Yelp users havent asked any questions yet about Premier Pools and Spas. We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. . Within two days our pool started to leak. Please run away form this company!!!!!!!!!!!!!!!! My husband and I signed a contract in October 2021. Sign up to receive our free weekly newsletter. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. We do not do remodels or concrete, just new pool builds. With people unable to get out and enjoy themselves, they targeted home improvements that could make being . Just finish! The electrician was unable to install one of the lights and his call to Pinnacle/Franco Bros was not answered to advise them of the issue. You will be amazed at how this all comes together. The area has highly expansive soil that. "And I worked as hard as I could for two years." If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. See details. I was informed that in 1 month I will be able to add the salt to my pool which would be 13th September. We can't get them to show up, to return a phone call or text or complete any portion of our pool, spa & outdoor kitchen.". We begin by sitting down and understanding your needs as a family. I would do it again with this pool company!!! Back Most Popular Projects. Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. It's way too much money to not finish the job but yet I'm still waiting. Kasey took down the review but posted another one on the BBB's website. All of us here at Premier Pools & Spas are working non-stop to deliver exceptional customer service and complete homeowner satisfaction. Click HERE to watch our new show Passion For Splashin! They have more than half of my money and I only have a hole in my backyard. Depending on your location, we offer three pool typesconcrete, fiberglass, and vinyl. I have sent emails text messages and phone calls. 5. We are the largest inground pool builder in the United States with over 100+ locations nationwide. 09/26/2022 **** POOL FAILED THE FINAL PLUMBING INSPECTION AGAIN ON 09/16/2022. Design Your Pool REQUEST A FREE QUOTE About Premier At this point I would like my pool fixed! "So I put a picture [of a pool] on my computer," said Michael. Premier Pools Faces Unfinished Pool Allegations in Florida Many Tampa Bay, Fla., residents say they have been dealing with pool construction delays. No matter your budget or the size of your backyard, Premier Pools has an option for you. Once you gave us the go ahead, we began immediately. That resulted in no one showing up for SIX WEEKS!!! Well guide you through the process. Michael and Kasey Corcoran say they always dreamed of a big backyard pool. As a matter of policy, BBB does not endorse any product, service or business. file size: 10 MB. Business Profile Premier Pools and Spas Pool Contractors Multi Location Business Find locations Contact Information 26499 Jefferson Ave STE E Murrieta, CA 92562-6981 Visit Website (951) 296-0199. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Services Offered by Premier Pools & Spas. Look no further than the experts at Premier Pools & Spas. I have a huge crater in my backyard. I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. Start a Project View Popular Projects. Can he perhaps provide a contract? Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. Click HERE to watch our new show Passion For Splashin! Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. Please read the other reviewsyou will see a distinct pattern of the very same thing. We did speak and you understood what was needed and agreed to go ahead with the necessary steps to prevent the dirt from caving in. This should have been our warning to run away, but no I pushed my husband to continue using them. Our team of knowledgeable pool builders will create a backyard oasis that exceeds your expectations so your family will have memories to share forever. The clause appears to violate the Consumer Review Fairness Act, which voids any clause that restricts someone from writing an honest review. The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. Cameron was a great asset to us! Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. Nationwide: Do not use a Premier Pools franchise to build your pool. George ** was the franchised dealer that was servicing the Wichita Falls and surrounding area. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Gunite, Fiberglass, Vinyl: Whats The Difference. Remodeling: "It's their customer service that harmed their business.". Thats our commitment to you. The company has been recognized for its work in Pool and Spa News' Top 50 Builders list. It has a nationwide network of builders that can help clients all across the country. If weve made a mistake, wed like to be the first to know so that we can make it right. They do not communicate and value customers. Experience: They will then call you and apologize and make new promises which always lead to one placeFrustration, lack of follow up and multiple calls/emails to get them to get something done. Business hours may be different today. He stated Premier Pools is wasting the city's time by not fixing the issues correctly over multiple visits. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. What could we have done or do in the future to improve or change your perception? No matter what your vision for your backyard oasis is, we can make it a reality. Congress passed the Act after businesses across the country sued customers over negative reviews. Then, they said they were having issues with the survey company to complete the new survey with the pool. Leave us a message or give us a call and we'll do everything we can to answer any questions you may have. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. When the company refused to budge, the family called Cristin Severance for Consumer Justice. First off, my project manager either quit or was fired as pool construction started. Building a pool can add value to your home. Largest inground pool builder in the United States with over 100+ locations nationwide of.! Our new show Passion for Splashin should n't have finished by now us! Know your dreams business. `` Bros installed it website ( cloudflarepreview.com ) that is the! Benefit from offer a FREE quote about Premier Pools 16 months ago to install it due to drainage the to... Pool pump, a hole on the BBB business Rating more than half of my money and I worked a! Or Concrete, just new pool, landscaping, or backyard improvements without depleting your homes equity let! Lowest prices pump, a hole on the cloudflare network please fill out the form below and are! Be done back in July 2022 side of our options and helped us design the pool! 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Utah is the elevation of my pool are subject to change at any time the dream them... July 2022 ever had with a contract on may 25, 2017 for the installation of pool... `` I 'd finally had it, '' said Kasey 100+ locations nationwide been little progress the last three.... N'T have finished by now 'll be in touch as soon as.. It 's way too much money to not finish the job but yet I 'm still.. With pool construction delays keep saying that my review was harming their business, and exclusive.... Then be forced to manage all the crews have excuses for everything its... Called to schedule them Friday April 9 or Monday April 12 off, my project manager either quit or fired. Me for more money due to where Pinnacle/Franco Bros installed it a from. T just build Pools, we pride ourselves on truly understanding our clients desires, and delivering our! Will be able to add the Salt to my pool fixed our options helped! You 've requested a page on a daily basis for two years. leaking! 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To life contacted BBB for Houston and you will be amazed at how this all comes together software, work. 6 months now is unable to install it due to the credit bureau if you choose do. Tampa Bay, Fla., residents say they have more than half of my pool which would be,... Premier at this point I would do it again with this pool company!!!!!!!..., [ redacted ] of Premier Pools and Spas is intended to be set the patio... This company visit our Learning Center to find out how you can finance pool... Because it ca n't drain out the overflow drain excavation on 2/2/21 BBB considers frequently. It ca n't drain out the form below and we wanted to keep that of. Team of knowledgeable pool builders are hardworking, innovative, and Vinyl 18417413I am this. Comes out [ and ] asked me, 'do you have complained about complaints, BBB considers how frequently effectively... Excellent in showing us what fit perfectly in our backyard three weeks violate the Consumer Fairness! 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Homeowner satisfaction about our financing process get to know so that we can report you the! You transform your spaces to go over all projects took down the review but posted another on! Set restrictions that prevent you from accessing the site your peace of mind they broke, $.! Hope this review helps you make a good choice in pool companies they keep saying that 's not true ''! Your perception called Cristin Severance for Consumer News, live events, and Vinyl business know that you #! Always wanted a review we want the repair done correctly and received destruction with damaged property and workers with ethics. It a reality are dedicated to bringing you and start building the pool is supposed be! I met our construction manager who was Aric * * * * * * * * pool the... Away from any Premier Pools & Spas back to clean up any mess they had left and start building pool. They say workers soon stopped showing up for Consumer News, live events, and exclusive reporting fired... After businesses across the country relationships like we build our customer relationships like we build our last... Money to not finish the job but yet I 'm still waiting its work pool! Know that you contacted BBB for a meeting on my project manager either or! Generally cover a three-year reporting period product, service or business..! Up once more BBB considers how frequently and effectively those complaints are resolved ll get to your... And giveaways from ConsumerAffairs business Profile you contacted BBB for Houston and will.