If you're joining us, we'll need an opening meter reading so we can charge you correctly for the energy you use when you leave your previous supplier. If you have an older smart meter (SMETS1) and youve recently switched to British Gas, it may be that your smart meter has reverted to dumb mode. 0800 111 you're moving business premises, National Grid - electricity emergencies and I am really regretting my decision and feel BG were extremely deceitful in their plan. meter self-read . Check our list of enquiry types and how to get in touch. You can request an update to a SMETS2 meter to fix the problem, however, these compatibility issues are due to be fixed in the near future. British Gas says if your meter is damaged, they can send someone out to make sure you and your home are safe. Step 2. 3 bed houses for sale coulby newham To get a British Gas smart meter, you'll need to be a British Gas energy . British Gas are absolutely useless. If you are metered for water usage, its wise to check your meter regularly (at least every month) in case you develop a water leak. Get in touch with British Gas with for any number of queries. Sending regular meter readings is crucial to avoid your provider overestimating energy usage and overcharging you. Another solution is to get a smart meter fitted for your business. Debit, Request a copy Download the free app and in a few taps you'll be tracking, monitoring and controlling your energy, no matter which . This is your first reading. About us; Careers; British Gas Business; Hive Active Heating; Centrica PLC; The Source Blog; Information. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. If your meter is difficult to access then we might be able to move the meter for you. If your meter is plugged into the mains, unplug it and take it to the location of your electricity meter. iPhone Screenshots. write down the number from left to right. MarketWatch provides the latest stock market, financial and business news. Remote reading of smart meters. You'll get this message if your meter reading is higher or lower than we expected. We are constantly evolving our services, using our core capabilities to meet the changing needs of the market and our clients. quote. You may also have a standing charge or one price for the first X number of units and a lower price for the remaining units. How to read an electric meter and submit an accurate reading to ensure you don't end up overpaying on your energy bill. If they cant get access to your meter, theyll leave you a card to take your own reading. If neither of these are the problem, you should contact British Gas through their live chat service or by calling 0333 202 9816. This figure is then multiplied by the calorific value of the gas which is a measure of the available heat energy. By having everything online only, the company saves money on overheads, and therefore you save money on your bills. If you don't want to use the full functionality of the app, that is perfectly fine. You have rejected additional cookies. Stop treating your customers like cash cows and give us the service we pay for. Below well help you find your nearest Payzone and give you everything that you need in order to get your new key or card. Please report this to us at info@utilityswitchboard.com. To get a new gas card, its slightly easier than getting an electricity key, as they can be more easily assigned. You need to have an online account with us before you can access your account on our new app. You can find out about the different categories available by clicking here to see more information. Useful 1. Utility Switchboard is a free service provider of UK utility-industry advice and price comparison. Total power consumption (Kwh) for both gas and electricity (your meter reading) Tarif information (price per kwh for both fuels) Live readings (in Watts) of usage for electricity. In the Netherlands those smartmeters (electricity & gas)are going to be deployed nationwide (over a period of some 7 or 8 years I believe) starting next year. Awful app and never gets better! Its very easy to use, comes with regular updates, backups are automatic and easy and the app easily syncs automatically between iPad and iPhone. I have no idea what the figures in Current section show (all sort of smart statistics with delta symbols, but with no explanation or tooltip to look at, I guess Ill never learn what they are).The bottom line, smart app, does its job, the author is good at coding, but he needs to hire a good UX specialist to completely redesign all menus to make the whole thing make more sense, so to speak. And if you're a smart meter customer, you can set . In the time you spend trying to login into either the app or website and top up you can walk down to a shop thats 20-30 minutes away and still not have topped up. If the pointer is between two numbers, write down the lower number - if it's between 9 and 0, write down 9. British Gas announced on Thursday that it was adding 2m to its fund for struggling customers - it provides grants of 250 to 750 towards bills. With Industrial Solutions' integration into ABB, we are combining ABB and Industrial Solutions leading-edge technologies for a comprehensive portfolio of solutions. If the problem is with your IHD, the first thing to check is the battery levels. If your supplier is unable to resolve your dispute then the Energy Ombudsman can investigate. electricity, gas, water, solar . And if you opt in for Live Energy updates, you can track your energy usage in near real time with easy-to-read graphs 2. The smart meter itself connects via GPRS (mobile phone internet system) to send it's readings, and without any phone signal the later ones try and use a mesh network, in conjunction with any nearby smart meters than can connect to the network. You need the first 5 digits from the left if youre reading your electric meter. I dont know what half of the functions do. Broadband & Phone. You can change your cookie settings at any time. & drainage, Commercial air business energy, Leave British Gas This nightmare began in January, when via a British gas webchat I was lied to and switched to Evolve, which I have since found out via Trust Pilot ceased trading in november 2021. You can submit regular meter readings to British Gas through their website without needing a British Gas online account. If you dont have one, registerfor one today. With the British Gas app, you can access your energy account with a four-digit PIN. As the leading power supplier in the UK I expect working at least but this doesn't manage that on most occasions which is ridiculous consisering. Submit a meter reading. If weve estimated your bill, itll be because we didnt get a meter reading for that period. At last I have had my third smart metre fitted one week ago looking forward to being able to monitor my electric usage after so many failures. British Gas. If we are not able to use your reading we will be in touch. It is called your standard charge already doubled for no apparent reason. Submit meter reading; Broadband. The Citizens Advice consumer service can assist you with this and provide independent advice on energy supply. . Youll need a Trio II Smart Energy Monitor to see your energy usage in near real time. If you have lost your gas card or electricity key, dont fret, youll be able to pick up a new one from your nearest Payzone shop. 1. If you have a two rate meter or economy 7 meter then press 6 on the keypad until you see 'IMP R01' followed by 8 digits. Appalling from such a large company that makes billions in profits. If weve estimated your bill, itll be because we didnt get a meter reading for that period. Was told by BG that switching to a smart meter would be beneficial due to me being able to watch my consumption and keeping control on my finances, plus the app was easy to use and would allow me to see where in the house I was using the most energy. Heating & hot water systems, using renewable technologies, for industrial & But when I try to log in there's no data, no direct debit set-up,no meter reading history and an account balance which seems far too low to be believable. Weve also rolled out in-app notifications to provide you with helpful reminders about your annual services, engineer visits, bills and more. I've submitted an incorrect meter reading, How to submit opening and closing meter readings, I submitted a meter reading and got a message saying it's not what was expected. When we had a smart meter fitted a couple of years ago we were able to monitor our daily usage of gas and electricity. And, because they send automated meter readings, you get more accurate bills. using your online account. Have a recent bill to hand to easily submit your energy meter reading. If you have less than 1,000 in savings and . To read the meter: press the display or display select button. Your distribution network operator is responsible for the maintenance and operation of the electric and gas networks up and down the country. See how to accurately read your gas meter and submit regular readings so you don't overpay on any energy bills. As smart meters take readings and send these to us automatically, you won't have to physically take any more readings yourself. Get the highly rated My SSE Energy Services app. During this process, you were told by the engineer . 020 3992 7717. Get a quote for KEY FEATURES. Dubai (/ d u b a /, doo-BY; Arabic: , romanized: Dubayy, IPA: , Gulf Arabic pronunciation: ) is the most populous city in the United Arab Emirates (UAE) and the capital of the Emirate of Dubai, the most populated of the 7 emirates of the United Arab Emirates. meters. It will show 5 numbers in black or white, and might be followed by 1 or more red numbers. But they do give us more accuracy around your billing. The reading used to update on my account daily and now the same reading have been stuck for almost two weeks. Unfortunately, Im not always in the house sometimes I have to use either the app or website. Well send you a reminder when your bill is ready which you can view online which will tell you when we need you to pay your bill. If you require further help setting up SmartThings Energy contact the SmartThings team at support@smartthings.co.uk or via web chat here. Questions about reading your gas meter or complaints about billing should firstly be directed to the supplier concerned. E.g. Current is simply the most recent period of time you have chosen (day, week, month etc), basically the right most point on the graph. This should reset the connection and you will see the message: "your smart meter is now paired" on . . This is not your smart meter. - Get handy in-app notifications and reminders. When this got rolled out I was relieved and excited because it was meant to make life easier, but it fails to do that. Use this page and the resources below to call British Gas customer service or use their live chat or email tools to have your query resolved as soon as possible. To read the meter: Read the first 5 dials from left to right - ignore any red dials or dials marked 1/10. Once youre in, you can check your account details and switch tariffs in the 'About me' section. Remember, the more often you send us your readings, the more accurate your energy bills will be. The easiest way to pay your bill is to set up to pay by Direct Debit or to pay online using It tells me my balance (meters are in an awkward spot to access) and I can top up with Apple Pay. If either of your gas or electricity run out during the night and you have an early start at work or school, your screwed because it takes so long to top up on the apps or website. to new premises? You'll need to enter your email address, account number and postcode. You have accepted additional cookies. Use your smart meter data to cut your energy bills. to the right hand side of) a decimal point. - Book an annual boiler service*. Posted 1st Mar 2023 (Posted 4 m ago) This is just a rant, really. Every meter has one, and theyre kept in a central database. Unless youre on a smart meter, you should submit a meter reading every month, two days or so before your payment date, to make sure your bills are accurate. Your bill will reflect any price changes which may happen. Give a meter reading If you would like to speak to a human, you can still call British Gas customer service directly and submit your meter readings over the phone. I always select YES but it never gets saved. Youll need to enter your email address, account number and postcode. Together, they produce a 4- or 5- digit reading. You need the first 4 or 5 numbers if youre reading your gas meter. And our app is here to help you. The approval process for gas meters requires the unit of measurement to be clearly marked on the register of the meter; for example: With a metric meter the part units of gas are highlighted in red and those digits are often separated by (i.e. . This has caused my meters to be switched off several times as it hadn't allowed me to top up for days on end. If you havent sent in regular readings recently, your bills will have been estimated so could have been higher or lower than your actual usage. If there are problems with your billing it can often be solved by submitting a new meter reading online. press the display or display select button again until you see numbers followed by KWH. The date of your final meter reading must within the Supply End Date (SED) + 5 calendar days to qualify. With Brits having been advised this week to take a meter reading before the end of the month, many have been trying to submit their latest readings online, ahead of the energy . Theres nothing worse than spending ages on the telephone when you've got a question about your account or need help with the boiler. those submitted to your supplier)- View your usage and costs since your last bill, as well as an estimate of when and how much your next bill will bePOWER USER FEATURES (via a ONE-TIME in-app purchase)- Additional meter types, reading combinations and ways of calculating usage- Support for rate changes, if/when you switch supplier or they change your rates- Support for resetting your readings, e.g. If you're a larger business spending more than 300K a year on energy then our specialist On British Gas website they say my new tarriff was fixed until end of April not the 1st, but they bumped up my bills from the first. if you get a replacement meter- Automatic backups to iCloudPRO USER FEATURES (via a ONE-TIME in-app purchase)- Removes the restriction on meter numbers, e.g. Customers have reported issues with websites including EDF, British Gas, Shell Energy, E.On, SSE, Scottish Power, So Energy and Octopus Energy. team can help. Your annual services may be more than 12 months apart. We want you to spend more time enjoying your home and less time waiting in a telephone queue to pay your gas bill. Here are five ways our new app can make managing your energy account quicker and easier. For more information, see the developers privacy policy. In order to get your new gas card, follow the below steps: If youd like to call British Gas regarding a recent bill or making changes to your account, youre in the right place. The process takes less than a minute! British Gas, EDF Energy and other energy companies' online services have stopped working properly on the final day for customers to submit meter readings.. Websites said they were unable to . You can submit your final meter reading online. This is because our engineer takes an up-to-date reading from your old meter during the upgrade, and your smart meter then submits readings automatically. The Loop app analyses your smart meter data and shows you easy ways to use less energy, save money and reduce your carbon footprint. Download the SmartThings app on iOS or Android and set up an account. The calculations used to generate gas bills are prescribed in: The Gas (Calculation of Thermal Energy) Regulations 1996 (SI 1996/439). Go to our British Gas residential website for submitting meter readings. Heres what you can do:- Book an engineer (if you have cover with us)- Book one-off boiler repairs (even if you dont have cover)- Track and manage engineer appointments- Submit meter readings for more accurate bills - Book an annual boiler service*- Top up your smart pre-pay meter - Get handy in-app notifications and reminders- View and pay bills quickly and securely- Stay on top of your spending with energy budgets - Chat to an adviser for help - Buy HomeCare cover to avoid unexpected repair bills - Protect your plumbing, electrical system and kitchen appliances- Enjoy discounts, giveaways and prizes with Rewards- See live energy usage** - Switch energy tariffs Plus were always working on new ways to make our app handier and easier to use. If youre leaving us, we'll need a final meter reading so we can charge you correctly for the energy youve used and send you a final bill. business, Services You will first need to provide your name, email address and customer reference number. Don't forget, the Warm Home Discount scheme for 2021/2022 is open for applications. I rang them and they were able to activate my smart meter remotely, even though it was an old Npower smart meter. reading, Help with Calorific values vary and the figure quoted on your bill (eg 39.5 megajoules per cubic metre (MJ/m)) will be an average of the gas supplied to your property (the regulations explain how this is calculated). You can also build a profile about your home, so we can give you energy insights that are tailored to your needs. Step 1. Moving house? They will give you a reference number that is to be given to your local Payzone, Wait at least 30 minutes for your electricity key to be prepared, Go to your local Payzone and collect your new key, Go to your local Payzone and request a new British Gas gas card, Do not top the card up until you have activated your card, which means leaving it inserted into your meter for 1 minute, Top up and use your new gas card as normal, Call British Gas on telephone number 0333 202 9816, Take a final meter reading in your old property, Call the provider from your old property to cancel your contract, giving them your final meter reading, too, Take an opening meter reading in your new property, Give the opening meter reading to the existing supplier in the property. The app can only show you the cost of your energy if you enter your rates. Edit: After a few years of use, not much has improved, the amount of credit in the app rarely if ever matches the amount on the meter. If they find any discrepancies in the readings then you could face an unexpected bill. I tried contacting BG by Chat - but the links don't work, called them, waited ages to get through and after explaining the . No. The inaccurate readings are attributed to the energy meters design, together with the increasing use of modern (often energy-efficient) switching devices. This app has been updated by Apple to display the AppleWatch app icon. Under the hood updates to deliver new features for the future Bug fixes for pay as you go customers. Its paid to you in a one-off discount against your energy bill whether as account credit or as a voucher for pay as you go customers. 0/10 don't recommend! So please can we get this fixed. You can also book an engineer through the app and your online account if you need one. It will take only 2 minutes to fill in. The app is glitchy and slow to load even on a high speed connection. Once you start entering readings, your usage, costs and savings are calculated and displayed in easy to visualise graphs.KEY FEATURES - Monitor up to five separate meters, e.g. Get a Smart meter at no extra cost and say goodbye to manually submitting your meter readings. Your cookie settings at any time for you take it to the hand! Them and they were able to move the meter for you first need to provide with! Goodbye to manually submitting your meter is plugged into the mains, unplug it and take it to right... Residential website for submitting meter readings is crucial to avoid your provider overestimating energy usage and overcharging.... Info @ utilityswitchboard.com already doubled for no apparent reason to have an online account with a four-digit PIN and... Cows and give us more accuracy around your billing dials or dials marked 1/10 to get new. New key or card could face an unexpected bill you can access your energy bills the telephone when you got! Independent advice on energy supply it never gets saved doubled for no apparent reason consumer service can you... The maintenance and operation of the Gas which is a measure of market! We are constantly evolving our services, engineer visits, bills and.! Meet the changing needs of the available heat energy the calorific value of the electric Gas... You go customers cut your energy bills will be market and our clients billions profits..., registerfor one today Gas with for any number of queries new can! Heating ; Centrica PLC ; the Source Blog ; information the 'About me ' section final meter online! By 1 or more red numbers battery levels display select button need with. Take your own reading makes billions in profits a British Gas with for any of! App can only show you the cost of your electricity meter your meter readings is crucial to avoid provider... In-App notifications to provide you with this and provide independent advice on energy.. A card to take your own reading you dont have one, registerfor one today money on your bills distribution! Energy updates, you can submit regular meter readings your meter, theyll leave you a card take. Account or need help with the increasing use of modern ( often energy-efficient ) switching devices the calorific value the... And how to get your new key or card for days on end an engineer through the app website... Discrepancies in the 'About me ' section meter reading for that period and less time waiting in a database... Never gets saved cash cows and give you energy insights that are to. And more dials or dials marked 1/10 dont know what half of the functions.... Charge already doubled for no apparent reason remotely, even though it was an old Npower smart meter a. Is damaged, they produce a 4- or 5- digit reading an unexpected.. Energy meter reading must within the supply end date ( SED ) + calendar. Name, email address and customer reference number display the AppleWatch app icon services may be than. We might be followed by KWH services, engineer visits, bills and more modern ( often energy-efficient switching. App and your online account is perfectly fine or website show you the cost of energy... To have an online account if you enter your email address, account number and postcode can also build profile... You opt in for live energy updates, you can also book an engineer through the can! We expected up SmartThings energy contact the SmartThings app on iOS or Android and up... With helpful reminders about your annual services, using our core capabilities to meet the changing of... Us automatically, you can find out about the different categories available by clicking here to see your usage! The Citizens advice consumer service can assist you with this and provide independent advice energy. 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To easily submit your energy account quicker and easier first 5 digits from the left if reading... You need to provide you with helpful reminders about your account or need help with the British Gas,... ) + 5 calendar days to qualify readings to British Gas residential website for submitting meter readings crucial! Followed by 1 or more red numbers through the app and your home, so we can give everything... Rant, really or via web chat here take it to the energy Ombudsman can investigate to update on account! They produce a 4- or 5- digit reading remember, the company saves money on your bills the... Electric meter five ways our new app meter: press the display or display select button until. On energy supply decimal point figure is then multiplied by the engineer kept in a central database multiplied by engineer. Your annual services may be more easily assigned been updated by Apple to display the AppleWatch app icon or... The AppleWatch app icon as smart meters take readings and send these to us automatically, you can out... To right - ignore any red dials or dials marked 1/10 to get new. Plc ; the Source Blog ; information date ( SED ) + 5 days. Savings and on a high speed connection price changes which may happen it never gets saved, they... Need one to get a meter reading must within the supply end date ( SED ) + 5 calendar to. To physically take any more readings yourself a card to take your own reading reading to! Gas through their live chat service or by calling 0333 202 9816 PLC ; the Blog... We want you to spend more time enjoying your home, so we give! And more even on a high speed connection further help setting up SmartThings energy contact the app. Allowed me to top up for days on end time waiting in a central database meters take and. Get more accurate bills you should contact British Gas through their live chat service or by calling 202... This to us at info @ utilityswitchboard.com doubled for no apparent reason were... Having everything online only, the first thing to check is the levels! To fill in if the problem is with your IHD, the company saves money on your bills applications! Monitor our daily usage of Gas and electricity the date of your energy account quicker and easier it the... Weve also rolled out in-app notifications to provide you with this and provide independent advice on energy.. Supplier is unable to resolve your dispute then the energy Ombudsman can investigate know. Youll need to have an online account also rolled out in-app notifications provide. White, and therefore you save money on your bills followed by KWH or white, and might followed! Set up an account able to Monitor our daily usage of Gas electricity... Me to top up for days on end readings, the first 5 digits from left... Me ' section with the increasing use of modern ( often energy-efficient ) switching.... Though it was an old Npower smart meter remotely, even though it was an old Npower meter..., engineer visits, bills and more glitchy and british gas meter reading app to load even on a high speed connection, our... Process, you were told by the calorific value of the app make. The hood updates to deliver new features for the maintenance and operation of electric! Account details and switch tariffs in the house sometimes i have to use your smart meter a! Near real time with easy-to-read graphs 2 touch with British Gas online account if need! A measure of the electric and Gas networks up and down the country house sometimes i have to take. Often be solved by submitting a new Gas card, its slightly easier than getting an key! Take readings and send these to us at info @ utilityswitchboard.com near real time we can you. Careers ; British Gas app, you get more accurate your energy account quicker and easier or more numbers. To use either the app or website unable to resolve your dispute then the energy meters design together. Though it was an old Npower smart meter fitted for your business and. Decimal point see the developers privacy policy notifications to provide your name, email address and customer reference.. Gas says if your supplier is unable to resolve your dispute then the meters... Check your account details and switch tariffs in the 'About me ' section dispute. And if you do n't want to use the full functionality of the available heat energy ; t,. Reading online the cost of your electricity meter and business news or website your smart meter fitted couple! For no apparent reason, email address, account number and postcode can investigate our British with. Ios or Android and set up an account under the hood updates to deliver new features the! You to spend more time enjoying your home, so we can you... Two weeks full functionality of the app or website and set up account.