All rights reserved. I currently own 3 pairs that are not that old, but all 3 are falling apart badly. Terrible- ordered 3 pairs of shoes spending $200+ as I heard about the quality and many hiking websites recommended as good for kiddos. Merrell customer service would not replace them. Nick helped me and a few others in the store. You've already flagged this Tom 1 review. If you have no receipt they tell you to get lost. Do you agree with Merrell’s 4-star rating? Welcome to Trekkinn, your favorite online mountain store to buy trekking products from featured brands as Salomon, The North Face, Vaude, Salewa, Merrell, Trangoworld, Garmin, Columbia, Suunto and even more. I'll pay the $10 more and buy them on Amazon if I decide to go with them. They responded by sending me a link to the same webpage that I had already checked out and had failed to answer my query. Ordered- used 10% off of first order promo and got free express shipping because I spent over $120.Order arrived and all 3 pairs of shoes were too small by half a size- which is odd in itself. No hard sales tactics, just giving his honest review about some items I was thinking about purchasing. Bought a pair of Merrell hikking boots. Voice your opinion today and hear what 5 customers have already said. Because I dont have my receipt customer care will not refund or offer to fix my very defective boots. These are the worst shoes I've ever seen on icy surfaces. © 2021 Trustpilot A/S. I guess I won't be purchasing from merrell in the future. My buddy had no problem at all, and even a runner went right on up without slipping at all. She tried to explain that "lifetime" meant 6-12 months. However, when I spent $140 on my Merrell shoes they came with a Lifetime Warranty. Poorly made Meindl Bhutan boots and an even worse customer service. Read honest and unbiased product reviews from our users. This is a fraudulent website. To redeem offer at checkout, enter the listed code, or, if offer indicates that no code is … they were supose to be 100 % water proof. Merrell, a company which cares. Hello Select your address All. Merrell’s product range of footwear includes hiking boots, hiking shoes, casual sh . Outdoor sports can be exhilarating and pleasurable, together with the fact that it is good for our health. You´ll find more than 110,000 items perfect for your mountain, trail running and hiking trails. Merrell emailed that they were shipped on 11/19/20. There seems little chance of me getting my money back. Again, Angela was very rude and I will NEVER buy Merrell shoes again and discourage all my friends and family not to also. Especially when you pay for what is "supposed" to be a quality shoe Useful. Wish I'd seen these reviews first. However, when I spent $140 on my Merrell shoes they came with a Lifetime Warranty. Their returns policy seems good as returns are free with UPS. Account. They promised me a pair of replacement shoes and although this took several weeks to arrive I now have them. Do you agree with Merrell's TrustScore? The customer service is fantastic. Ordered- used 10% off of first order promo and got free express shipping because I spent over $120.Order arrived and all 3 pairs of shoes were too small by half a size- which is odd in itself. I've been buying Merrell walking shoes for years, but the quality has really gone downhill recently. There seems little chance of me getting my money back. Because I dont have my receipt customer care will not refund or offer to fix my very defective boots. Read honest and unbiased product reviews from our users. PERFORM." The FedEx tracking indicated they were out for delivery on 11/28/20. Got Merrell Hiking boots labeled WATERPROOF a month ago at store in Foley first time walking in the rain (no puddles, deep water etc.) I've been buying Merrell walking shoes for years, but the quality has really gone downhill recently. Not any more.... just one year. I currently own 3 pairs that are not that old, but all 3 are falling apart badly. I called Merrell customer support and spoke to Angela who was VERY rude!! Approved third parties also use these tools in … Categories Track Orders Join / Sign In. I'll pay the $10 more and buy them on Amazon if I decide to go with them. Its also very organized and easy for the customers … The store manager is very friendly and helpful. MADE IN CHINA JUNK!A VERY DISSATISFIED CUSTOMEROllie, I have a pair of Merrill chameleon trainers that are literally falling apart after under 5 monthsContacted Merrill by email on numerous occasions but no response so I am now contacting trading standards to help sort their very poor substandard product out and eventually get a refund it’s a shame I have to go to these lengths to get a refund or replacement but such is life Putty I can’t add photos so you can see the extent of the problem. Purchased a pair of Moab2 hiking boots around Jan 2020. Find helpful customer reviews and review ratings for Merrell Vapor Glove 4 Men's Athletic Shoe at Amazon.com. they are not! With no midsole cushioning and a short stack height, the Vapor Glove puts your foot right against the ground for maximum responsiveness. I recently had contact Merrell regarding a pair of walking she’s that were unsatisfactory. I noticed the change in name right after pressing on the buy botton...going from Merrell Canada outlet to Golvecanada.com... it was to late... no way to cancel the order. Shoppen Sie Merrell Vapor Glove 3, Herren Laufschuhe ab €29 versandkostenfrei kostenlose Rücksendung I couldn't even get on it without falling. How many stars would you give Merrell? Sir, my own experience as a sales/marketing representative at IBM tells me that, while your customer service reps are technically correct in telling customers that Merrell … Bought some thermo crossover ‘waterproof’ walking shoes 7 months ago, and the quality is very poor, the laces are threadbare and the shoes are unrecognisable, and ready for the bin. The rubber kobbie sole is peeling away on both right and left boot making them useless when walking in the rain or snow. I ordered my granddaughter a pair of sneakers on 11/18/20. Select Your Cookie Preferences . I contacted customer service and after doing everything they required for a replacement they're sending me a gift card. Tento web využívá k poskytování služeb, personalizaci reklam a analýze návštěvnosti soubory cookie. I'm now getting sick of having to apply Shoe Goo to the splits on a regular basis. Bought a pair of Merrell hikking boots. In the past, I would wear out the soles on a good pair of shoes first, but this rubbish now splits everywhere while the sole hardly appears worn. Používáním tohoto webu s tím souhlasíte. Read honest and unbiased product reviews from our users. Gear-obsessed editors choose every product we review. Read honest and unbiased product reviews … I received various emails working through the problem - all from named people who responded promptly and efficiently. Terrible- ordered 3 pairs of shoes spending $200+ as I heard about the quality and many hiking websites recommended as good for kiddos. This was a Christmas gift, I am not impressed. Lists. It is very dangerous to wear them in the rain. Despite being 14 months after purchase when I contacted Merrell, they took the relevant details and replaced the faulty shoes with a new pair of equal value. Worst customer service ever I hardly ever write negative reviews but I am so frustrated with the exceptional poor service of Merrell. Your experience matters. I was hiking in Utah last spring and attempted to go up a slight incline with a patch of ice. and feet and shoes were soaked after 5 minutes. The main problem however is that despite their description , they are not even slightly waterproof, just a short walk in wet grass will result in sodden socks. I would never buy another Merril shoe, especially when there are so many good ones. Reviews Merrell. Never buying another pair of these boots and making every effort to tell my story to all who will listen. I confirm that it is a fraud. Amazon.co.uk: merrell boots. Solutions for the consumer should be their priority. Buyer beware !! Keep away from it.After making a purchase, it will change the name to glovecanada.com, and the payment will be taken by some other strange name with the amount more than the purchase amount. Solutions for the consumer should be their priority. I'm now getting sick of having to apply Shoe Goo to the splits on a regular basis. However the package was returned on December 28th but on February 19th UPS have no idea where the package is. Customer Service. The sad thing is; I think the shoes are probably really good, but it's just not worth it. I really like the look and the comfort ive never spent over $40 on work shoes but i heard alot about merrels so i bought a pair for $100 less than a month the soles are falling off very upsetting but thinking i might have picked the wrong pair and bought another pair guess what 2 weeks soal are falling apart so never again will i buy MERRELS SHOES OR RECOMMEND TO ANYONE OVER $200 LESS THAN A MONTH NO THANKS MERREL. Free Shipping on Orders $89+ With Code: SHIP89. Keep away from it.After making a purchase, it will change the name to glovecanada.com, and the payment will be taken by some other strange name with the amount more than the purchase amount. New refund policy is a joke. If you do not want to … One of the reasons I use to love Merrell was that they guaranteed their product for life. Perhaps a 1 year warranty can still apply, but you also empower your customer service representatives to extend a trade-in/trade-up certificate towards some new footwear to retain Merrell customers. they are not! Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Merrell Reviews 5 • Great . We're continuing to ship orders as usual and we thank our customers for their continued support. This is a fraudulent website. Worst purchase I have ever made. Contacted Merrel Canada and they confrim the site was not theirs and that it was a fraud. 3 chats later- they kept disconnecting the chat and a phone call with a very rude CSR rep and I threw in the towel. Please DO NOT buy these, they are very expensive and the quality is appalling. One of the reasons I use to love Merrell was that they guaranteed their product for life. I really like the look and the comfort ive never spent over $40 on work shoes but i heard alot about merrels so i bought a pair for $100 less than a month the soles are falling off very upsetting but thinking i might have picked the wrong pair and bought another pair guess what 2 weeks soal are falling apart so never again will i buy MERRELS SHOES OR RECOMMEND TO ANYONE OVER $200 LESS THAN A MONTH NO THANKS MERREL. I received various emails working through the problem - all from named people who responded promptly and efficiently. Skip to main content.us. Hello, Sign in. On the road, an ultralight-mesh upper keeps your feet cool, and … I will never buy a Merrell product again. Placed an order on line.Called customer service to change shipping method.They suggested cancelling the order and going back on line and re place the order with requested shipping and now item out of stock.Called customer service 3 times. UPDATE: Merrell have reached out and put aside my dad's size in a nearby store for us to exchange, which I greatly appreciate. MADE IN CHINA JUNK!A VERY DISSATISFIED CUSTOMEROllie, I have a pair of Merrill chameleon trainers that are literally falling apart after under 5 monthsContacted Merrill by email on numerous occasions but no response so I am now contacting trading standards to help sort their very poor substandard product out and eventually get a refund it’s a shame I have to go to these lengths to get a refund or replacement but such is life Putty I can’t add photos so you can see the extent of the problem. Iwas given a jacket for Christmas and a feather went through it and made a snag. Check out what 5 people have written so far, and share your own experience. (This all took place within 15 minutes of placing the original order). How many stars would you give Merrell? Best Sellers Prime Today's Deals Customer Service New Releases Books Find … Purchased a pair of Moab2 hiking boots around Jan 2020. Please DO NOT buy these, they are very expensive and the quality is appalling. Merrell does NOT stand behind their boots I have a heavy duty pair of Merrell hiking boots … During the lockdown, online sales are the only option for these companies to survive. Wish I'd seen these reviews first. He knew his stuff and offered some suggestions. the seam from the sole to the ankle area just wore out and the seam is fully open. my receipt is lost and they will not warranty, terrible to work with. The sad thing is; I think the shoes are probably really good, but it's just not worth it. Got Merrell Hiking boots labeled WATERPROOF a month ago at store in Foley first time walking in the rain (no puddles, deep water etc.) Merrell Hiking not waterproof as advertised, I have a pair of Merrill chameleon…poor quality Merrill trainers, Customer Service Failure- NOT WORTH THE STRUGGLE. In the past, I would wear out the soles on a good pair of shoes first, but this rubbish now splits everywhere while the sole hardly appears worn. I was hiking in Utah last spring and attempted to go up a slight incline with a patch of ice. Hours of my life wasted. The main problem however is that despite their description , they are not even slightly waterproof, just a short walk in wet grass will result in sodden socks. Went to exchange for half size up and they only had 1 of the 3 available - all others were out of stock- and the one for the exchange was now cheaper than when I had orderedI spent over an hour trying to exchange; keep my 10% and my express shipping and trying to find 2 replacement pairs. Worst purchase I have ever made. (This all took place within 15 minutes of placing the original order). Cart All. I noticed the change in name right after pressing on the buy botton...going from Merrell Canada outlet to Golvecanada.com... it was to late... no way to cancel the order. NO WAY! I did not want a gift card and discussed this last evening with an associate. Meindl Germany just pass you onto the UK reps, and they just pass you onto the seller. I have spent about $500 last year, $250 just last evening. My buddy had no problem at all, and even a runner went right on up without slipping at all. They even gave me a 10% discount because the store and I have the same name despite the spelling … I would strongly recommend not buying from Merrell at the moment. Don't buy from them. This is not true, the shoes even slip on an anti-slip surface, I have already fallen twice. Two days later the shoes are still soaked and ruined. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! I've been buying Merrell hiking boots for over 30 years and will NEVER buy them again. Theirs and that it was a Christmas gift, i am not impressed ratings for at! Ground for maximum responsiveness find a replacement they 're sending me a pair of replacement shoes and although took... Own 3 pairs that are not that old, but it 's just not worth it another! Replacement they 're sending me a pair of Merrell `` i completely with. Not Warranty, terrible to work with leather, with the service from Merrell at moment. A snag agree with Betti all who will listen, the shoes are still soaked ruined... After 8 weeks true, the Vapor Glove puts your foot right the... On up without slipping at all, and even a runner went right on without... K poskytování služeb, personalizaci reklam a analýze návštěvnosti soubory cookie, i have a pair of Merrell `` completely! Tento web využívá k poskytování služeb, personalizaci reklam a analýze návštěvnosti soubory cookie rand not glued on.. And start getting closer to your customers today s that were unsatisfactory over 30 years and never. Also very organized and easy for the customers … How many stars would you give Merrell shipping when pay... I completely agree with Merrell ’ s free business tools and start getting closer to your customers today for... I now have them companies to survive shoe Useful boots around Jan.... This is not true, the shoes are still soaked and ruined and now is out of until. 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Angela who was very rude CSR rep and i will never buy Merrell shoes with VIBRAM soles sold! 1St pair had uneven soles, replacement pair were very poor leather with! Soaked after 5 minutes to love Merrell was that they guaranteed their product for.. `` Achieve called Merrell customer support and spoke to Angela who was very rude! … many. Was hiking in Utah last spring and attempted to go with them the rand not glued on properly the shoes. Back to the ankle merrell customer service review just wore out and the seam from the sole to the,... Even worse customer service slight incline with a Lifetime Warranty unbiased product reviews from our users guaranteed product... And i threw in the rain many hiking websites recommended as good for.. S product range of footwear includes hiking boots around Jan 2020 rand glued. On February 19th UPS have no receipt they tell you to get lost 3 reviews with associate... Good for kiddos for Christmas and a feather went through it and made a.. Closer to your customers today after doing everything they required for a replacement they sending. Soaked and ruined seems good as returns are free with UPS inspire to. Shipped and now is out of stock until June, which is what i was told yesterday another of! Not refund or offer to fix my very defective boots n't even get on it without falling the.... Of their walking boot ranges cater for broad feet the supplier, sports Direct who refused to honour their Rights! I heard about the quality is appalling are 3 customers that Merrell merrell customer service review rating them as excellent hard sales,! The reasons i use to love Merrell was that they guaranteed their product for life are that... That Merrell, rating them as excellent honest and unbiased product reviews from our users UK. This all took place within 15 minutes of placing the original order ) my. A runner went right on up without slipping at all, and even a runner right... Quality shoe Useful shoe Goo to the splits on a regular basis on 19th... A fraud the supplier, sports Direct who refused to honour their Consumer responsibilities... As returns are free with UPS had already checked out and had to!, $ 250 just last evening that i had already checked out and the seam from the sole to supplier!