So many choices. We always aim to ensure every guest feels cared for, valued and respected and I do apologise for this incident. Located on the rooftop floor of Hilton Singapore, indulge in Italian gastronomy at its peak with unique Japanese flair by Chef Yohhei Sasaki. We were then asked if we needed anymore tea, which we kindly declined but they made us feel so warm and welcome that if we had need anymore tea we wouldn't hesitate to ask.Everything went down so well and as we were leaving we asked a member of staff if there was anything we needed to pay, (as we were thinking we would need to pay for the coke as extra). If a G&T doesn't suit your fancy, take your pick from the exclusive gin cocktail … In the immediate area of the hotel there are restaurants, bars, shops and the Grand Opera House. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We were only given enough towels and toiletries for 1 person, and there was no hand soap provided. had a recent stay at the Hilton York and generally was very pleased with everything. The York Hilton is just 0.5 miles from York Minster and 1 miles from the National Railway Museum. Located within the walls of the old city, Tower’s Restaurant at the Hilton York is within a 4-minute walk of York Castle. At first she tried to say it was on a card for she gave me and then admitted she forgot. more. Dear 21TC,Thank you posting your review following your recent stay.Delighted to read you had a good time and found our location great for exploring the city and my team most helpful and friendly. Brilliant location and great view of the old tower opposite. This Hilton York hotel affords a modern architectural style with tasteful interiors and comprises 130 rooms including two suites spread over four floors. Take in stunning views of the city walls from The Rise as you indulge in the best contemporary take on Afternoon Tea in York, with optional Prosecco, Champagne and Gin & Tonic upgrades, perfect for special occasions. the best I have ever experienced for quickness of service. I had bought a Groupon voucher before hand for four people, priced at £46.00. Up to four guests can sit down for a traditional Yorkshire afternoon tea and enjoy it with a glass of bubbles in a bright interior ... All reviews are from people who have redeemed deals with this merchant. Leeds Bradford Airport is 31 miles from Hilton York. Hard to pick any fault. We ordered our pots of tea while we were also waiting which were swiftly brought over to us. Afternoon Tea: Hilton York - See 3,598 traveller reviews, 787 photos, and cheap deals for Hilton York at Tripadvisor. At the Hilton York, we always aim to ensure every guest feels cared for, valued and respected. The Gotham Lounge at The Peninsula creates an elegant and intimate backdrop for your afternoon tea experience. During our visit, we were firstly brought over some refreshing glasses of water while we waited for my sister to join us after finishing work. Dear marilynh650,Thank you for posting your review on Trip Advisor.Pleased to read you had a good stay and found my team most friendly and the room comfortable.Should your travels bring you back to the area I hope we have the opportunity to welcome you back.Kind regards,Martin BradnamGeneral Manager. Afternoon Tea Review of Hilton York Reviewed 5 March 2017 This afternoon I took my sister, my mum and my gran for a treat to afternoon tea at The Hilton Hotel in York. Several members of staff had walked past us and not said a word - until one member of staff eventually informed us that it was the staff lift, and to use the other one. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC, HiltonYork, General Manager at Hilton York, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Please see our partners for more details. Hotel is tired and needs updating, The customer service however was excellent, so a real shame I wouldn't return with my family again, Dear J6152BNcarolineb,Thank you for writing a review following your stay.I am disappointed that we have not been able to fulfil your expectations of what you have come to expect from Hilton Hotels but will taking the necessary actions to ensure that all following experiences are much, much better for our future Guests.On a brighter note I am pleased you received excellent customer service from my team.Your observations and opinions are appreciated, as they enable us to assess the standard of our facilities and services and monitor if we are meeting guests needs and expectations.Kind regards,Martin BradnamGeneral Manager, Just got back from a night at the Hilton and booked here thinking it would be a little bit more "comfortable " for our anniversary treat as we usually stay in a travellodge.We are not usually the type to moan and stay in all different hotels but I'm sorry to say we was quite disappointed Our room was cold, dusty along the skirting boards and the noise what we are guessing was pipes/boiler was ridiculous and our bed was hard, wobbly and very uncomfortable....pillows where nice though! It is a pleasure to receive such great feedback and I am pleased you enjoyed your experience and that my team were most pleasant and happy to help.I have shared your lovely feedback with the team and I am proud of them all.Thank you for recommending the Hilton York and we look forward to welcoming you all back very soon.Kind regards,Martin BradnamGeneral Manager. The room was a bit cramped, leaving just a foot to squeeze past the bed. We ordered our pots of tea while we were also waiting which were swiftly brought over to us. Once my sister had arrived the waiter checked with us our order which included two traditional, one vegetarian and one gluten free.While we were waiting for our order to arrive we were brought over a glass of prosecco each, this was included in the voucher. The Kahala signature blend was a light and slightly sweet tea with a beautiful pink color. Payments made by partners impact the order of prices displayed. During our visit, we were firstly brought over some refreshing glasses of water while we waited for my sister to join us after finishing work. staff superb couldn't ask for better, and food equally good. I hate to say it, but this hotel is quite terrible. There are different packages available, but children can enjoy the Mrs. Potts Tea with child-friendly approaches to traditional sandwiches and desserts (and a chocolate milk option!) We had around four members of staff serve us during the afternoon and one even offered to take a photo of us all! breakfast was great. All worthy of that little extra, so apologies on our behalf! Fresh cakes, lovely - would have preferred more sandwiches and cakes but that is just me!More, Dear LadyWard1,Thank you for your positive feedback following your recent visit.Happy to read you enjoyed your Afternoon Tea experience at the Hilton York and found the cakes lovely and are lucky to be in such a picturesque location.Should your travels bring you back to the area I hope we have the opportunity to welcome you back.Kind regards,Martin BradnamGeneral Manager. Located opposite the Hilton York hotel's Reception area, it's a bright and airy place to relax in round-backed chairs. The Adelaide Hilton Coal lounge has comfy chairs, lots of space and the piano player tinkling the ivories in the background. To our amazement the staff had gone completely out of their way to bring 3 separate stands of cakes and sandwiches. I went back downstairs to double check about breakfast and she was quite short with me. 2019 Michelin-Plate Restaurant Admire scenic city views of the Orchard Road skyline from the award-winning il Cielo Italian Restaurant. very friendly and most helpful but most importantly always seemed 'happy' room was very clean and spacious. The tea choices were extensive. Let's throw in … 10% off for all Citi, OCBC and UOB cards (valid till 30 Dec 2020) 15% off for selected cards (valid till 30 Dec 2020): The pillows and mattress were just horrible. Enjoyed afternoon tea at the Hilton Hotel, which was excellent value along with a lovely glass of prosecco (with a blackberry in the top) .... replenished another pot of tea without any bother - we had to ask for the prosecco twice but they were very busy and rushed off their feet - pleasant surroundings, would return. I had bought a Groupon voucher before hand for four people, priced at £46.00. What I found extremely off putting was a conversation with reception just after my arrival. Whether you’re looking for a quick bite, a special fine dining or an afternoon tea, York has it all to please your culinary fancy. Hilton York Homewood Suites is a short drive from the York Memorial Ice Rink. While reservations aren’t needed they are recommended during the holidays, long weekends and for large groups or parties. I highly doubt we'll be returning, & we won't be recommending it. Not long after we were brought our afternoon tea. We ended up staying a extra night as we enjoyed the location and had great breakfasts. I'm sure it will look wonderful when finished. The room was clean but a few more toiletries for four would have been good. The room was fairly clean and suitable, but the best was horrendously uncomfortable. !! We visit York every February for our anniversary and was expecting a bit more luxury staying here but we came away feeling a little disappointed, Dear Rebeccamars2015,Thank you for taking the time to share your feedback following your stay at Hilton York.We are sorry that you had a disappointing experience during your stay with us. Overall it worked out to be £11.50 each, which I think is exceptional value for what we got and the service they all provided.Would definitely recommend afternoon tea at The Hilton!Thank you for a wonderful afternoon!More, Dear cengland31,Many thanks for your five star review.Delighted to read you all had a wonderful time at the Hilton York for your Afternoon Tea. The staff were all pretty great - our room was ready early, which was handy, and the reception staff were friendly. One bottle of shower gel was not enough and I don't doubt I could have asked for more but should I have to? COVID update: The Veranda has updated their hours, takeout & delivery options. in particular all the staff were fabulous. The shower curtain was inadequate, causing a fair bit of water to go on the floor. Your feedback will help us deliver this brand promise.Thank you for your loyalty and I hope we have the opportunity to welcome you back soon.Kind regards,Martin BradnamGeneral Manager. 1 review. A. Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. We only spent 1 night here, and although the view was great (our room looked out on to Clifford's Tower), and the hotel is very centrally located, our experience was pretty bad overall. The ambiance was peaceful, romantic, totally elevated by the lovely harp being played. Once my sister had arrived the waiter checked with us our order which included two traditional, one vegetarian and one gluten free. I have fibromyalgia, and have not woken up in so much pain for a while. Taxes and fees that are shown are estimates only. Adults are $18 each, kids 2 and older are $9 and children under 2 years old are free. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The breakfast was good and the staff helpful. We stayed in a DoubleTree in Dublin a couple of years ago, & it was a fantastic hotel, so we're very disappointed in this experience. York Rail Station and the impressive York Minster are both 10 minutes’ walk away. Dear falma c,Thank you for taking the time to share your experience of Hilton York.Happy to read that overall you had a good stay and enjoyed our great location and found our Hilton breakfast good.Thank you for your kind comments about my team which I have shared with them all.Your comments regarding the small issues have been noted and passed onto the relevant Department Managers.We look forward to welcoming you back soon.Kind regards,Martin BradnamGeneral Manager, I stayed here for 2 nights. Guests can enjoy a hearty and nutritious breakfast at the Tower restaurant, and an elegant afternoon tea is offered after lunch. The shower also took 15+ minutes to heat up, and then was scalding. Definitely be revisiting in the future. more. Room types may vary. from about $24 each. As my sister doesn't drink hot drinks we ordered her a coke. in saying all that the place was full each night we were there so maybe others wouldn't agree with me. York is a popular foodie destination, packed with amazing restaurants, cafes and bars, that offer food from all over the world. The food selection was classic and replenished as needed. One for myself which was vegetarian, one for mum which was gluten free and one traditional with double helping for the two traditional. Review tags are currently only available for English language reviews. No A/C so not a place to stay in the 5 days a year we get it hot here in the U.K. All feedback is taken on board and we will be taking the necessary actions to ensure that all following experiences are much, much better for our future Guests.It is through such feedback that I am able to improve our products and services.Kind regards,Martin BradnamGeneral Manager, The family rooms at this hotel are no bigger than normal rooms, the beds are squashed in, and no space to walk around with beds pushed against walls. Experience the magic of Yorkshire's own Mason's Gin, paired with the perfect handcrafted premium tonic from London's Franklin & Sons and garnished to bring out the best of the botanicals. if you want fresh 'made and cooked on site' probably best to use if the the very good restaurants around. Enjoyed afternoon tea at the Hilton Hotel, which was excellent value along with a lovely glass of prosecco (with a blackberry in the top) .... replenished another pot of tea without any bother - we had to ask for the prosecco twice but they were very busy and rushed off their feet - pleasant surroundings, would return. Why not enjoy one of our famous Welsh Afternoon Tea’s in the Hilton Metropole Lounge at the Hilton Cardiff, the place to meet, treat and … The restaurant menu looked rather basic but the location was good for eating out and I also had breakfast in town rather than pay the steep charge in the hotel. Superb could n't ask for a treat to afternoon tea is held every Saturday Sunday. 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