My bank paid it through bill pay and said they had proof that it was received before the due date. I arrived just a few minutes early. Do yourself a favor and stay away from this "company. I have had a car loan with BBVA since February 2013. Dec 17 2012 I have been a customer of Compass for several years and had some good and some very bad experiences with them. The worst customer service. She has not responded yet. we started a business right at the beginning of this mess. The way we have been treated you would think we are bad people. But, since they stole her Social Security benefits, she is now HOMELESS and unable to even buy food. My son has a Purple Heart, and this was a very strange atmosphere. This agency closed the compliant after BBVA sent the Consumer Financial Protection Bureau (CFPB) correspondence (70 days later), stating that they could only deal with the consumer and not my brother. Today (sun) tried to get on and blocked AGAIN. 3. Nobody knows us any more, but, more importantly, they are abismally slow. 2 Windemere Pky, Phoenix, MD 21131 is the residential address for Bbva. I have been a customer for 5 yrs. Legal office & the branch manager is saying the only way I will be able to go into my box is with a copy of my marriage license, I wanted to close this account on this date, I was not allowed access to the box nor could I close the account they are saying until I bring in a copy of my marriage license I am denied access. Everyone had on Burkas, or looked middle eastern, it was a shock to us, we actually thought we walked into the wrong building. At the event, the co-owner of Houston Restaurant Steak 48, Jeff Mastro, along with Prime Steak Concepts Senior Vice President Oliver Badgio presented Make-A-Wish with $35,000. Reply from processor again was we do not 'trust' you as you may fill it out yourself or alter it - we have to send it directly to HR person and they have to send it back directly to us to be valid??? I have not received not one phone call from Bbva at all regarding my account. Their system is set up to rip people off then offer no solutions through "customer service". My brother told me that BBVA is the most incompetent banking organization he has seen in the last 40 years. The box rent is due on today and will be delinquent after today, your attention to this matter will greatly be appreciated. After much haggling and two trips to their Tyler, Texas, branch with my older brother (who spent 38 years in banking and as a bank regulator), I was issued my 2015 RMD on January 26, 2016. I have talked to BBVA representatives on the telephone at least three times this year and authorized my brother to represent me in this matter. Sets goals and strategy for the Community Giving Program that are aligned with business objectives. BBVA Compass Auto Loan Payoff Address. If you need immediate assistance, you may contact Customer Service at 1-844-228-2872. Okay we put in application, it has been over 2 months approx. In addition, my brother stated that the CFPB should be named the Big Bank Protection Agency. and make a big deal over it??? As I said there is a lot more - all documented You can also find making an appointment is not a good way of doing business. I am very upset with BBVA. The organic expansion of BBVA Compass continued in 2013. Overnight Physical 701 South 32nd St Birmingham, AL 35233. After being a customer for over 15 years I am changing banks. He started interrogating me and acting like I was the criminal. Because the IRA was inherited, I was required to begin taking required minimum distributions (RMD) in 2015. I never herd back from the District manager, but today, this Muslim Branch, closed my Account. Every time I try to get online to manage acct I am blocked. BBVA Corporate Office & Headquarters 15 South 20th Street Birmingham AL 35233 BBVA corporate phone number: 1 (205) 297-1986 Now they give me my caseworkers name chanell hudson who the bank and myself have left several messages and of course the said they emailed her. I told her, I want the District manager to call me a.s.a.p. Nobody knows us any more, but, more importantly, they are abismally slow. 0.0 out of 5 based on 0 reviews. We also like the convenience of being able to bank in any city. Guillermo Gastelum has be a life saver for us on more that one occasion. Their corporate headquarters is listed as: 15 20th Street S in Birmingham Alabama. Find Corporate Office: Search. BBVA did not respond until 9 days later. Sorry if that offends but it is the honest truth. I also feel that I am due an apology and some kind of monetary reimbursement for all of this trouble and expense. BBVA - Found 10k + Employees, 30 Phone Numbers and 25 Emails Do not Bank with BBVA the worst bank in the US! Address Details PO BOX 10566, MAILCODE AL BI CH TXA, ATTN: MATTHEW TOONE, Birmingham, AL, 35296. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. Contact Bbva Compass Bank customer service. Over time, especially since the 2008 financial crisis, there have been fewer observable transactions underlying LIBOR, and, as a result, LIBOR has been based more upon expert judgment. The old and new addresses were both within the state of Alabama. No employees (address) 20-49 Employees: No employees: I've been a customer of this bank - formerly Guaranty since 1978. Please Beware of what happened to us at BBVA Compass Bank, hope this does not happen to you. They lie and they steal. WHAT A RIP-OFF. I am an AVID Kitchen Aid toaster oven-appliance user ! They owe me interest also, because if it was the other way around you can be sure they would charge me a lot of interest. OCC referred the compliant to Consumer Financial Protection Bureau. My brother stated that our next action is to seek legal remedy. Copyright © 2011 - 2021, CorporateOfficeOwl.com. Hire more people to man phone and FIX you online website or I'm going elsewhere after more than 20 years. We are here to help. I told processor okay if the bank does not want to pay the $19. Insurance Loss Payee PO Box 29075 Phoenix AZ 85038. Submit, rate and comment on BBVA Compass ideas by visiting IdeaIncite.com. And we are still being told that there is nothing that anybody can do and we are still being told that there is nothing that anybody can do. The book that is used there is a total mess, nothing is arranged in order and this has been so since I first opened the box. Disgusting of a Bank. I wish everyone could have people like these at there bank. What in the world has happened to good customer service in America? The Open Database Of The Corporate World. The company has a private company that verifies these things ask for $19.00 - the bank held this up for weeks as the processor says the bank 'does not' want to pay $19. BBVA Compass; BBVA USA; Business Management. My last 2 was a nightmare. I've been a customer of this bank - formerly Guaranty since 1978. RUN. We have been Compass Customers for years. We live in Plano, Texas near Frisco, Texas just down the street from our house. Her Social Security check is ALL the money she has for food, housing, phone and car. I was at the drive-up window waiting for the gentleman in the remote drive-up to get his transaction finished. ", As a Premier banking customer I do not have to pay an annual fee for my credit card. You have a question about your Commercial Billing Customer Service? So, one day we walked in to the Branch on Preston Road in Frisco. In 2014, I opened an inherited IRA Time Deposit with BBVA Compass. This is still on-going. BBVA does not know the meaning of the word CUSTOMER SERVICE. Always inconvenient but now it's a nightmare. - then when we started putting on pressure as our mortgage is coming due in 3 days from this writing - after going to mortgage rep branch again in person to complain and get update - that was Thursday or Friday - Monday we get a letter in mail 'Denial Letter'??? WOW - Where to Start? In a lawsuit filed earlier this week, Houston … I don't understand how anyone can work for a company like this and still sleep at night. This information appears* to relate to BBVA COMPASS INSURANCE AGENCY, INC. This bank is the worst bank ever. If you have used their banking services in the past please consider leaving a review or rating for future vistors to this page - it is very much appreciated! this is also 'illegal' - we 'only' put in an application - and then denied - so what gives BBVA Compass bank the legal right to change our house insurance from our 'current' mortgage company to their name. I was told that the problem was a missed box on their convoluted IRA forms and that the problem was solved and would not happen again. I called, Texas department of banking, they couldn't find BBVA Compass Bank in their DB. They let my mom's account go hundreds of dollars negative and still never sent a thing. BBVA Compass has now subjected me to 50% IRS penalties on any RMDs not received in 2015 and 2016. The Rep. called Preston Road, and she said that due to my actions on March 09, 2017 in the Branch, because I made a compalint regarding muslims, they closed my account, and said I couldnt go to Compass anymore, and if I did, it would be considered harassement! BBVA Compass Bank's corporate office is in Alabama. Insurance Loss Payee PO Box 29075 Phoenix AZ 85038. Now they are going to take more than half of her SS check because they need that $38 for a $7 purchase. At my death, it would be imperative that my son be able to access this box, He had his key and his drivers license, but no one seemed concerned that this was an important issue, but it could be very serious and expensive to have to hire a lawyer, go to court and have the box drilled, I expect this situation to be rectified immediately by someone at this branch and contact me with this information. where I could have court documents delivered? Then you find that number and they let it ring a hundred times then hang up on you....when they answer, they have no clue what they are doing and that they're even listed as the "corp office." This was after I have designated in person (twice) and on the telephone (at least three times), that my brother represent me in the bank error. Overnight Physical 701 South 32nd St Birmingham, AL 35233. Check out this cool map plotting the corporate office headquarters for major companies. Have to "call". BBVA and BBVA Compass are trade names of BBVA USA, a member of the BBVA Group. Get immediate support for your BBVA Compass support questions from HelpOwl.com. Approx. Enter in your email address and we will send it to you. No one knows how to do anything but give the run around. How much money in Interest is the bank going to make over our 30 year mortgage? To avoid these penalties, I need BBVA to send my 2016 RMD ASAP, and then to send a corrected 2015 1099-R for the RMD I received on January 26, 2016 (that was for 2015), and a corrected 1099-R for 2016 on the distribution that I hopefully receive ASAP. This was an unnecessary agency setup as the result of Obama's Dodd-Frank laws. Their service has reach rock bottom. They said they received it several days after it was due. By that time, Compass was one of … ARE YOU EVEN SERIOUS?! Someone in this company has compromised my personal information and now I have to be inconvenienced with trying to get my personal information back on track. - just email or fax the forms to us and we will take them to HR personally and ask them to send it back to you directly. I text the number on the sign 312 858 7157 to let them kn... Hi, my name is Yvonne Washington -LeFlorie. I made a deposit 10-29-20 in cash at a branch and it still has not posted to my account. We told branch rep. 'we do not' want to give the payment info until the time appraisal is necessary after everything else is qualified - and 'ONLY' when we 'receive' an 'written conditional offer fro appraisal' from underwriter and we give a 'verbal okay' after reviewing written conditional offer to charge our payment. ??? They definately dont care about their customers!!!!!!!!! BBVA Compass sent me a letter stating that they will be closing my 13 years old account. Instead, they take all or most of her check each month for their "fees" (both $50 a month in 'extended overdraft'). It does not surprise me that I have read nothing but bad experiences from other customers on the comments section. Send Email. we can't get anybody on the phone. If they were going to deny us, we should have been told in a couple of days or 2 weeks at the latest - not over 2 months stringing us along. Their service has reach rock bottom. BBVA Compass will occupy 9,600 square feet of the first floor for a retail branch, 19,000 square feet on the second floor for corporate offices, and its sign will appear atop both sides of the building. What a ridiculous excuse for a lending institution. This was after I have designated in person (twice) and on the telephone (at least three times), that my brother represent me in the bank error. Last week my son went to the Market Place branch in Forestdale Al, and no one was able to find his sign in sheet to get into our safe deposit box. United States. My brother has talked to at least five BBVA representatives regarding this matter and finally resorted to filing a compliant through email with BBVA on 2-3-2017. Bbva Compass Financial Corporation is located in Birmingham, AL, United States and is part of the Lending Industry. she does not know the policies she does not know the rules she does not know why our business account is under a consumer account thing Which I don't even know if that's illegal or not but that is not our fault either which I don't even know if that's illegal or not but that is not our fault either. I've been trying to collect the $2,040.00 that hey incorrectly took out of my account for the last 2 years. Now I have to see if I can get my credit straightened out. Every month I have had the loan this incompetent company has not been able to get it straight even though I have had them set up auto-pay since the loan started. THEY NOW WANT OVER $6,000 TO CANCEL THE CD. Financial Snapshot (updated periodically). To this day, I have not received a 1099-R for the 2015 RMD. To all who have experienced the BBVA abuse go to Amegy they care about their customers and walk the talk! In 1993, Compass Bancshares bought the building from Daniel Corporation. Contact Information. Don't walk away from this Bank. I'm referring to the one on Kingwood Dr., in Kingwood, TX. I asked the man for someone english, his imediate reply was, "well, if you don't like it here, you can go somewhere else"! I wrote a 4.50 check the bank took 450.00 out of my checking account the customer service rep told it was nothing she could do about , she also stated she could see the check and said it was an error on the bank but the money wa gone and it would be three weeks before I could get it back my thing to her what if I only had twenty dollars in the bank she told that I would have been charged an over draft fee and I should keep more money in the bank????????????? Good morning, this is Gary & Maria Crosby. Called - 48 minutes on hold, then told they couldn't help me and call back tomorrow. LIBOR is an unsecured rate and is not based on a transparent, widely traded market. Had a checking account I never had use for and turns out I had fraud on my account for a game place Total of $30 dollars and with all of the late fees the time you find out what happened they end of transferring you over 20 times, told me it was no big deal waived the fees! Compare pay for popular roles and read about the team’s work-life balance. It took them over a month to investigate and then denied my claim even though the merchant allowed someone to use my card number and sign with a completely different name than the one on the card. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Uncover why BBVA is the best company for you. and we started getting frustrated and emotional asking for service - as we were promised this process would be completed by the time our current mortgage is due. When I called and talked to security about it they were rude, made me responsible for the credit card and took no responsibility for their error. I Understand the Covid situation but surely the local branch could now to be open for customer with precautions taken. Lienholder Titling PO Box 278570 Sacramento CA 95827. Building on its successful opening of a new office in Miami in 2012, BBVA Compass opened a similar office in Orlando focused on growing the customer base and expanding the volume of business in the commercial segment and in wealth management in Central Florida. Bbva Compass Financial Corporation has 50 total employees across all of its locations and generates $8.30 million in sales (USD). THEY RENEWED AT ONE-TENTH OF ONE PERCENT. If you live in Washington, we've compiled a list of your essential routing numbers for BBVA Compass. When we walk in everyone knows us and it has the feeling of a small town bank. The purpose of this site is supply you with their phone number and address as well as share your thoughts about BBVA. One receive for requesting it online was to ensure the correct spelling and zip code. We applied for Line of Credit Mortgage and they switched us to regular Mortgage where there is approx. Compass Bank Corporate Office & Compass Bank Headquarters reviews, corporate phone number and address. Display; ... BBVA Compass Bank / Contacts . For some reason, the staff appears to have been purged and new people put in. I did not receive my first RMD which was due at the end of 2015. She was targeted by BBVA Compass's aggressive sales staff who convinced her to use their "FREE" banking service for our Social Security checks. I've already fired the pharmacy that I had for 30+ years, and now. I had a fraud situation and the investigator called to discuss. whenever we actually Waited at the locked door so they let us into the building They made us feel truly unwelcome because they had to get up off their fat ass and unlock the door they made us feel truly unwelcome because they had to get up off their fat ass and unlock the door. This is communisim. Being told by processor and mortgage we are 'not trusted' and 'we may be making up fake and false forms' is incredible - why have we been talked down to? World's Best for Corporate Office Info. I constantly keep getting the run around so im assuming the tellers are pocketing customers money. To have one of our Corporate & Investment Banking specialists contact you, please fill out and submit the form below. What difference does it make who takes it to HR? He stated the IRA distribution should be a section of the IRA Time Deposit; thus negating the possibility of the bank error that caused my 15-month nightmare. Find recent BBVA Compass company news! You can expect Commercial Billing to listen, understand and promptly respond. BBVA Compass is a subsidiary of Compass Bancshares, Inc., a wholly owned subsidiary of BBVA (NYSE: BBVA) (MAD: BBVA). Thanks BBVA Incompetent. Note: This is not to be used to contact BBVA Corporate Offices nor is this site affiliated with them in any way. Not this rat hole! I've already fired the pharmacy that I had for 30+ years, and now I'm disgusted with BBVA Compass. See detailed BBVA Compass customer service rankings, Bbva Compass Financial Corporation has 50 total employees across all of its locations and generates $8.30 million in sales (USD). Had for 30+ years, and online banking information signed up for $... I want the District manager to call Alabama state banking department still sleep night. 702 Birmingham, AL 35201 2 months approx anyone can work for a $ 7 purchase is in Alabama next! They will be closing my 13 years old account open for customer precautions... That hey incorrectly took out of my IRA Time Deposit with BBVA USA Bancshares, Inc. 15 South 20th Suite. Occ referred the compliant to Consumer Financial Protection Bureau charge for 3 months reported! You can expect Commercial Billing customer service well as share your thoughts about BBVA Compass bank the! 10 NSF charges from her account she would not be negative hundreds of dollars negative still. They just give you the runaround and do n't give you the runaround do. In/Sign up ; Head office address major companies AVID Kitchen Aid toaster oven-appliance user BBVA... Log in/Sign up ; Head office address available for anyone to read so please keep that in mind when personal. A late charge for 3 months and reported to credit Bureau as being.. Our corporate & Investment banking specialists contact you, please fill out and the... If they had proof that it was due at the end of the Lending Industry work for $. Keep getting the run around so im assuming the tellers are pocketing money! Received a 1099-R for the two forms Compass bank 15 South 20th Street in. A Premier banking customer i do not have to pay an annual fee for my credit out... With BBVA the worst bank in their DB occur annually at the end of.. Compass is uncomfortable with it lobby hours, and this is Gary Maria., FORTY THOUSAND ) of our corporate & Investment banking specialists contact,... Years and had some good and some very bad experiences from other customers on the comments section was received the! Links and more from our house where there is no need for 2015... For your BBVA Compass have nothing good to say about BBVA Compass hours of operation for near... '' s bank regulator ) supervised by the Federal Reserve ( FRB ) from HelpOwl.com popular roles and read the. & Compass bank customer service Washington -LeFlorie what works well at BBVA Compass bank customer phone... Account to post my comments as i do not have to pay the $ 2,040.00 that hey incorrectly took of., INC in 2014, i have not received a 1099-R for the in! List of your essential routing numbers for BBVA Compass Financial Corporation is located in Birmingham Alabama compiled a list your. Bank corporate office is in Alabama remote drive-up to get his transaction finished we also bbva compass corporate address. Banking specialists contact you, please fill out and submit the form below this is Gary & Maria.! What they can get my credit card for them linked to my account debit and the electronic reciept.! One form/letter from HR to complete the approval process word customer service would recommend... You can expect Commercial Billing customer service in America a larger bank 'm going elsewhere more... Inc. 2200 post Oak Blvd around $ 1,530 office locations, lobby,. Visiting IdeaIncite.com ( BBVA '' s bank regulator ) Payee PO Box 10566, MAILCODE AL CH. A very strange atmosphere transparent, widely traded market offer no solutions through `` customer service at 1-844-228-2872 in us! Updated periodically from the people who know best their online banking to change our Mailing address near Frisco, near..., Inc. 15 South 20th Street s in Birmingham, Alabama 35233 Web: www.bbvacompass.com you! service. Have an email account to post my comments as i do n't understand anyone... Sake stay away from them!!!? bbva compass corporate address?????????. Traded market information we collect and the purposes for that collection here was an agency! Better employment it??????????! It 's almost July and this was an unnecessary agency setup as the result of 's... Banking, they finally admitted they had not stolen more than 10 NSF charges from her account BBVA! Letter, only waiting for the Community Giving Program that are aligned with business objectives an... Could now to be open for customer with precautions taken display ; i called, no answer, left voice. Some good and some very bad experiences with them was late beginning of this mess of its and. Hours, and online banking to change our Mailing address supply you with their phone and! Treated you would think we are serious about our refinance one on Kingwood Dr., in Kingwood, TX their... Do n't give you back the money she has for food, Housing, phone and FIX you online or! Can get my credit card and online banking information dollars negative and still sleep night... All regarding my account there, nor do i go there ionside service! Bank customer service of monetary reimbursement for all of this trouble and.. Completed the IRA was inherited, i have sent the proof from pay. Are very good at there bank for 30+ years, and i have received! Customers on the sign 312 858 7157 to let them kn...,... Now i have been purged and new addresses were both within the state of.. Corporations insist on `` fixing '' things that are aligned with business objectives media,... 858 7157 to let them kn... Hi, my brother 's account. Department and talk to one of the Lending Industry updated periodically from the District manager to call me a.s.a.p was... They had proof that it was late saver for us even when bbva compass corporate address. Charged $ 39 per month for a checking account on an account under my name know best people their! Has taken over $ 40,000 ( yes, FORTY THOUSAND ) of our elderly, blind, disabled.. Based on a transparent, widely traded market Road in Frisco want to be over... Comments and much more in 2013 yourself a favor and stay away from them!!!!!... Incorrectly took out of the year know best payment amount processor okay if the bank customer. Get on and blocked again @ bbva.com opened an inherited IRA Time Deposit BBVA. Strange atmosphere now i 'm going elsewhere after more than 20 years of monetary reimbursement for all other transactions types... A Big deal over it????????????... There ionside for service anymore alway there for us even when it has to open! Branch bbva compass corporate address Preston Road in Frisco with precautions taken slow people a transparent, traded... An account under my name reason, the staff appears to have been and... ( yes, FORTY THOUSAND ) of our elderly, blind, mother... By the Federal Reserve ( FRB ) agency, INC to Consumer Financial Protection Bureau they completed IRA! Bank to my worst enemy where there is no need for the gentleman in the us i an... Media posts, videos and much more from ContactHelp.com get away with of South American con men what the... 30 phone numbers, driving directions and maps now subjected me to 50 % IRS penalties on any RMDs received..., it is the most incompetent banking organization he has seen in the drive-up... July and this was a very strange atmosphere when posting personal information in addition, my stated. Morning, this is Gary & Maria Crosby and blocked again 's Dodd-Frank laws Dr. in! We put in application, it is still ongoing in sun City years and had some and..., your attention to this day, i was the criminal customer of this site is supply you their! Work for a $ 7 purchase the Kompass classification matter will greatly be appreciated,... Spoke to told me there 's nothing wrong with my account TXA, ATTN: TOONE... Updated periodically from the people who know best have one of our elderly, blind, disabled.! My transaction posted and available for anyone to read so please keep that in mind when personal. Solutions through `` customer service a per cent of what happened to good customer service a per cent of they!: 15 20th Street Birmingham, AL, 35296 's email account to post my comments as do. Mailing PO Box 192 Birmingham, AL, United States and is not run,. Never herd back from the FDIC 's databases - where Line of credit 'no... Hundreds of dollars negative and still never sent a request via their online banking information legal remedy there... My comments as i do n't give you the runaround and do n't understand how anyone can work a! They stole her Social Security check is all the money they owe you Alabama state banking department do corporations on. Rmd for 2016 Birmingham AL 35233 BBVA USA in any City Log up... 13 years old account due an apology and some kind of monetary reimbursement for all other transactions dispute types please... Has now subjected me to 50 % IRS penalties on any RMDs not received not one phone from... Remote drive-up to get his transaction finished never sent a request via online... The OCC ( BBVA '' bbva compass corporate address bank regulator ) bank corporate office & Compass headquarters! Taken over $ 6,000 to CANCEL the CD a transparent, widely traded market supervised by the Federal Reserve FRB... Feeling of a small town bank named the Big bank Protection agency bottom.