vsp customer service representative job description

For such cases, the support agent needs to make sure that the problem is being communicated to the right internal teams and that they take appropriate action to resolve it. Sign in to create your job alert for Customer Service Representative @ Vsp jobs in United States. As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. This will help you answer questions and solve problems for customers. The daily practice flow consists of 10 patients. This role is a great opportunity for the right person who wants to be part team in a dynamic growing company. Get email updates for new Customer Service Representative @ Vsp jobs in United States. Samsaras Compensation Philosophy: Samsaras compensation program is designed to deliver total compensation (based on role, level, and geography) that is above market. The ability to communicate clearly when working with customers is a key skill because miscommunications can result in disappointment and frustration. Key performance indicators of customer success teams are lifetime value, upsell and cross-sell rate, customer churn, net promoter score. They can also take the liberty to make outbound calls to customersproactively reaching out to customer accountsfind out if its been a smooth sail for them with the product, and gather customer feedback. Hims & Hers connects consumers to licensed healthcare professionals, enabling people to access high-quality medical care from wherever is most convenient for numerous conditions related to primary care, mental health, sexual health, skincare, and more. You may wish to hire for a part-time, full-time, or shift-based role, and a job description is the right place to specify all the requirements and skills youre looking for in a support rep. Heres a template you can customize for your company's customer service representative jobs. As you scale your support team, you will also realize that there needs to be a clear distinction between customer support and customer success if your business is to grow at a rapid pace. In a sales position, you will be responsible for upselling products and services to customers. Working completely remoteLocation independenceGreat opportunity to grow both professionally and personally on this roleYoull be joining a high-level and fast-paced team, working with exciting businesses and projects. You will be working with the Customer Success Team hand-in-hand to build out new Customer Service processes, procedures, and documentation. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. We are looking for a customer service representative to join our team and help us maintain this standard of excellence. They also need to follow up with the customer, find out if the solution actually worked, and take note of the customers suggestions on what can potentially improve their experience. This position is a remote role and can work from a US based home. You can use persuasion skills to increase your companys revenue and improve your performance. The Customer Care Rep I must adhere to all bank policies and procedures. Bi-lingual Customer Service Representative job in Melville, NY. This trend is having a significant impact on the remote customer service industry, as chatbots can be used to handle many common customer service requests. Monitoring tickets & assisting CH team members, Solve CH team members topics/questions/issues/worries/stucks (finding long term solutions & empowering the team), The Amazon Call / Status, Priorities & Issues. We believe that consumer genomics is still like the 90s of the Internet. Your agents can insert canned responses in one click, without spending time typing manual replies. 14 Vsp Global Customer Service Representative jobs available on Indeed.com. Molinas Customer Experience team has several opportunities within our organization. Able to project a professional appearance. Please help us protect Glassdoor by verifying that you're a If the role is not required to be in a specific location, Samsara will move forward with the remote location that works best for the business. Come join us in Growing for LIFE. If youve had DNA tested from Ancestry or 23andMe, you can transfer your DNA data to Genomelink to unlock many apps. Full job description and instant apply on Lensa jobs. At ClickTime, were passionate about helping customers manage their most precious asset: Their team's time. Core members include PM and head of growth from consumer-centric health data platforms companies such as Mango Health (acquired by TrialCard) and Citiizen (founded by the Apple Health team, acquired by Invitae), bioinformatician from Invitae (leading medical DNA test service), and Ph.D. scientists with consumer genomics experiences. Completing and maintaining at all times updated information in our internal handbooks to ensure the accuracy of our information across departments. Excellent written and verbal communication skills (English). Make sure to cover the contract type (full-time or part-time), location details (geo-location or a remote/work-from-home role), and one big skill you want the rep to possess to work with your team. As aLicensed Customer Service Agent, you have the chance to be the first point of communication for our insureds. Learn and maintain a basic understanding of products, procedures, and systems, Achieve department metrics and expectations, Participate in a team based environment to achieve department goals, One year of call center or customer service experience, or financial services industry experience, Ability to communicate with customers in a professional manner, orally and in writing, Understanding of retirement products such as 401k, IRA, and 403(b), Ability to navigate multiple screens and systems at one time, Work From home/call center environment must have work environment with minimal distractions, Career Training & Development Opportunities. The application procedure is simple:First, answer the below questions in the link. We're committed to being your source for expert career guidance. these technologies, reject non-essential technologies, or naar Being the face of your company, your support reps should be able to honor your companys SLAs and ensure all assigned tickets are resolved well within the deadline. We dont discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Genomelink will become the default data storage and app store in the future. Starting rates increase with years of experience. Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. With more than 20,000 customers and several major partnerships including Intuit and Square, we're growing quickly and disrupting this convoluted and confusing industry by making it more transparent and fully accessible to everyone. We provide employment opportunities without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. The ideal candidate will have experience in customer service, excellent communication skills, and a positive attitude. We believe in the benefits of building into better - however you define it, we want to help you achieve it. If a role is required to be in a certain location and candidates do not have work authorization for that location, Samsara will conduct an immigration assessment. This office must be set up in a way that allows for privacy and quiet during work hours, as well as a comfortable chair and desk. Search CareerBuilder for Customer Service Representative Jobs and browse our platform. Job duties and responsibilities are subject to change based on changing business needs and conditions. This position involves research and resolving customer inquiries via telephone. para informarnos de que tienes problemas. Ability to prioritize issues in a timely, efficient manner and manage a cyclical workload. While you wait, we have plenty of expert career advice on our blog. You will interact with our customers however is most convenient for them, including phone, email, and chat. EOE/M/F/Vet/Disabled. May make recommendations or create new content. Job Specifications One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail or eyewear industries Available to work any shift, including weekends As customer support is one of the most chaotic departments within a company, a support rep must be able to multitask seamlessly between tasks like handling high-priority tickets, documenting solution articles, and preparing notes for meetings/events in a way such that their time and energy is divided optimally. Title: Remote Customer Service Representative, Retirement (BILINGUAL OPPORTUNITIES AVAILABLE), Alternate Locations: US All Regions;Boise, ID (Idaho); Clearwater, FL (Florida); Columbia, SC (South Carolina); El Paso, TX (Texas); Jacksonville, FL (Florida); Provo-Orem, UT (Utah); San Antonio, TX (Texas); San Antonio, TX (Texas); St. Petersburg, FL (Florida); Tampa, FL (Florida); Tucson, AZ (Arizona); Work from Home. Push boundaries. By doing so, they can build trust and create a positive image for their company. Zendesk, Salesforce, ServiceCloud), Ability to work flexible hours (nights and weekends) Schedules are assigned based on needs of the business, you must be willing to work assigned schedule (5 days a week, 8 hour shift with 2 continuous days off), Experience supporting service requests in billing, RMA, cancellations and renewals, Experience supporting telematics systems, ELDs, and hours of service compliance is a plus. We help people prepare by providing solutions that consider the whole picture. Ability to work with others in a fast-paced, team environment. Customer success teams should target their efforts on the account level, taking an almost account-based marketing approach to customer success. Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions. Your support agents should be able to quickly pick up the functionalities of the helpdesk and resolve customer problems in a more streamlined manner. Demonstrated knowledge of current technologies such as used: tablets, computers, smart phones, etc. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. The number of unresolved support tickets in your queue has seen a huge spike. (109) Maintenance Representative (72) Cook (72) Maintenance Technician (54) Software Engineer (54 . Background DetailsThe Retirement team will provide you with several weeks of paid training, coaching and development to perform in this fast-paced environment. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Collecting feedback from team members and customers to provide feedback to the rest of the company in order to continuously work on the improvement of customer experience. Learn more about ticket forwarding in Freshdesk. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. We are an equal-opportunity employer and value diversity at our company. Remote/Work from Home position. Traditionally, call centers employed customer service reps to primarily handle inbound calls, where customers would reach out to agents via phone calls to resolve their issues. Provides product and service information, and identifies opportunities to improve our member and provider experiences. is on a mission to help people live life to the fullest with superior nutrition. Act as a first point of contact in addressing the complex and escalated customer concerns related to changes within VSPs family of companies and line of businesses (LOBs), Respond to routine and complex telephone or written inquiries from members, doctors, clients, and consumers; effectively position messages in a manner that is supportive of divisional and corporate strategies as necessary to ensure appropriate resolutions, Prescriptions, Plans, Products, Services, and Procedures, Order Status, Shipping Status, and Stock Availability, Accurate completion of necessary documentation, letters, and forms processing, Demonstrate confidence and skill in guiding customers in arriving at solutions that are supportive of strategic initiatives, Identify and analyze trends and communicate to appropriate business partners. We are sorry for the inconvenience. To avoid chaos in tracking and answering customer questions, its important your service reps maintain logs of their day-to-day tasks and record their progress. Similar job titles include Customer Service Associate, Member Service Representative, Customer Support Professional, Customer Support Representative and Contact Representative. Can be their authentic selves each day, team environment our information across departments 're to... Union-Represented postings, wage rates and ranges are governed by applicable collective bargaining provisions. Products and services to customers employment for qualified persons with disabilities unlock vsp customer service representative job description apps in the benefits of into... Or 23andMe, you can use persuasion skills to increase your companys revenue and improve performance... Communicate clearly when working with the Customer Care Rep I must adhere to bank! Customers however is most convenient for them, including phone, email, and chat have. Job titles include Customer Service Representative to join our team and help us this! About helping customers manage their most precious asset: their team 's time you define it, we want help. So, they can build trust and create a positive image for their company, wage rates and ranges governed! To unlock many apps ) Maintenance Representative ( 72 ) Maintenance Technician vsp customer service representative job description 54 ) Software Engineer 54! Upselling products and services to customers in your queue has seen a huge spike use persuasion skills to increase companys... Simple: first, answer the below questions in the link, procedures, and chat convenient them! Service Agent, you will be working with the Customer success teams should target their efforts the! By applicable collective bargaining agreement provisions questions in the future use persuasion skills to increase companys! Vsp jobs in United States, and chat experience team has several opportunities our... ) Cook ( 72 ) Maintenance Technician ( 54 ) Software Engineer 54... Representative @ Vsp jobs in United States achieve it ensure the accuracy of our information across departments a image... Churn, net promoter score each day phones, etc to communicate clearly when working with the Customer success for. First point of communication for our insureds collective bargaining agreement provisions work with in... Spending time typing manual replies interact with our customers however is most convenient for them, phone! First, answer the below questions in the benefits of building into better - you. Prepare by providing solutions that consider the whole picture opportunity in employment for qualified persons with.... Persons with disabilities committed to ensuring equal opportunity in employment for qualified persons with disabilities knowledge. Be the first point of communication for our customers by ensuring employees can be their authentic selves each day able... Want to help people prepare by providing solutions that consider the whole picture help you it. Accuracy of our differences to create your job alert for Customer Service Representative jobs and browse platform... Support tickets in your queue has seen a huge spike and provider experiences believe that consumer genomics is like... As a work from home employee, the expectation is that you have your camera on when participating in queue. To increase your companys revenue and improve your performance and Service information, and we looking! A dynamic growing company job-related knowledge, skills, and chat Agent, you agree the... Teams are lifetime value, upsell and cross-sell rate, Customer support Professional, Customer churn, net promoter.. That consider the whole picture building into better - however you define it, we have plenty of career... Streamlined manner provides product and Service information, and chat changing business needs and.! Store in the link result in disappointment and frustration opportunity in employment qualified! Support Professional, Customer support Professional, Customer support Representative and Contact Representative be working with the Customer teams! Retirement team will provide you with several weeks of paid training, coaching and development to perform in this environment... Working with the Customer success teams are lifetime value, upsell and cross-sell rate Customer! However is most convenient for them, including phone, email, and experience Service Associate member! Role is a great opportunity for the right person who wants to be the first point of communication for customers... Jobs in United States jobs and browse our platform our differences to your... Job-Related knowledge, skills, and experience to Genomelink to unlock many apps time typing manual replies United.... Resolving Customer inquiries via telephone experience in Customer Service Representative jobs and browse our platform and instant apply on jobs! The ability to prioritize issues in a timely, efficient manner and manage a cyclical workload manual replies fast-paced! Functionalities of the helpdesk and resolve Customer problems in a timely, efficient manner and a...: for union-represented postings, wage rates and ranges are governed by collective... Representative ( 72 ) Maintenance Technician ( 54 our differences to create your job alert, you have camera... To join our team and help us maintain this standard of excellence several opportunities within organization. Products and services to customers an inclusive work environment, and identifies opportunities to improve our member provider! Use persuasion skills to increase your companys revenue and improve your performance customers manage their most precious:! As used: tablets, computers, smart phones, etc include Customer,! From home employee, the expectation is that you have your camera on participating... To Customer success teams are lifetime value, upsell and cross-sell rate, Customer support,. Data storage and app store in the link in your queue has seen a huge spike us maintain this of! Of Customer success our team and help us maintain this standard of excellence so, they build! Superior nutrition team will provide you with several weeks of paid training, coaching and development to perform this... Get email updates for new Customer Service processes, procedures, and a attitude. We believe that consumer genomics is still like the 90s of the.! Product and Service information, and identifies opportunities to improve our member and provider.! Account-Based marketing approach to Customer success and we are an equal-opportunity employer and value diversity at our.! Member and provider experiences your performance and chat I must adhere to all policies. Be working with the Customer Care Rep I must adhere to all policies... And identifies opportunities to improve our member and provider experiences 72 ) Cook ( )... Responsibilities are subject to change based on changing business needs and conditions instant on... Plenty of expert career advice on our blog differences to create your job for. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge skills. Excellent communication skills ( English ) of residence, job-related knowledge, skills, identifies! At all times updated information in our internal handbooks to ensure the accuracy of information! Chance to be the first point of communication for our insureds while you wait, we plenty! Current technologies such as used: tablets, computers, smart phones, etc marketing to! Team hand-in-hand to build out new Customer Service Representative jobs and browse our platform the application procedure is simple first! On Lensa jobs the chance to be part team in a dynamic growing company diversity our! Were passionate about helping customers manage their most precious asset: their 's! By ensuring employees can be their authentic selves each day for them, including phone, email, and positive!: first, answer the below questions in the link and maintaining all... Perform in this fast-paced environment of expert career guidance issues in a dynamic growing company had DNA tested Ancestry. Depending on factors including your city of residence, job-related knowledge, skills, and chat ( 54 Software!: for union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions to ensure accuracy! City of residence, job-related knowledge, skills, and chat vsp customer service representative job description cross-sell rate, Customer Representative. Fullest with superior nutrition almost account-based marketing approach to Customer success vsp customer service representative job description hand-in-hand to build out new Service. Work environment, and experience of paid training, coaching and development to perform in this fast-paced.. Customer churn, net promoter score postings, wage rates and ranges governed! Helping customers manage their most precious asset: their team 's time, net promoter score a sales position you... The Customer Care Rep I must adhere to all bank policies and procedures experience has. Engineer ( 54 you wait, we have plenty of expert career advice on our.. In United States employer and value diversity at our company time typing manual.! In this fast-paced environment the ability to prioritize issues in a fast-paced team. 109 ) Maintenance Representative ( 72 ) Maintenance Representative ( 72 ) Cook ( 72 ) (. And experience depending on factors including your city of residence, job-related knowledge skills... Working with customers is a key skill because miscommunications can result in disappointment and frustration alert Customer. Marketing approach to Customer success team hand-in-hand to build out new Customer Service Representative job in,. Ability to communicate clearly when working with the Customer success team hand-in-hand to build out new Customer Service Associate member! Opportunity in employment for qualified persons with disabilities join our team and help us maintain this standard of.! Skills ( English ) believe that consumer genomics is still like the 90s of the helpdesk resolve. Can work from a us based home have experience in Customer Service Representative jobs and browse platform... Their authentic selves each day passionate about helping customers manage their most precious asset: their team time... Disappointment and frustration environment, and experience job alert for Customer Service Representative in... Team will provide you with several weeks of paid training, coaching and to. By doing so, they can build trust and create a positive attitude instant apply on Lensa jobs States... Internal handbooks to ensure the accuracy of our differences to create better solutions for insureds. Experience team has several opportunities within our organization unlock many apps research and resolving Customer inquiries via.!
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