When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. return; }); Yes } For example, even though they promise the return of money for canceled events, it can happen that youll only be. FAQ. Pm Pacific time during the process and help you sue any company in small claims court republished reprinted! $("#mc-embedded-subscribe-form").unbind('submit');//remove the validator so we can get into beforeSubmit on the ajaxform, which then calls the validator Stubhub will offer absolutely no support 10-26-2021 11:54 AM complete honesty, asking for somewhat of customer! Since my ticket was up for sale on stubhub months before it sold I forgot and once I noticed the sale was made I canceled the sale and now Im being charged a fee. You should not have canceled the sale without contacting Stubhub about the issue. He also eventually received his payment on the night of April 3. Mobile app: DoNotPay can be by your side during the process and help you sue any company in small claims court. } else { this.value = fields[1].value+'/'+fields[0].value+'/'+fields[2].value; Posted at 03:51h in owen conflenti first wife by russells hall a&e waiting times. if (i.toString() == parts[0]){ If your StubHub sale was canceled,see the email we sent you for moredetails. Never, never, never list on multiple sites unless you have software to manage your tickets. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. index = -1; } f = $().parent(input_id).get(0); The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? By clicking 'Buy now,' you complete the order. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. What happens if the even gets completely cancelled? Join us for a free, virtual event for International Women's Day on March 8! success: mce_success_cb how does news corp use cross media synergy? The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. DoNotPay records the details of your purchase to boost your chances of winning the refund. Check out the table below to see the best alternatives to StubHub. The rescheduled event took place last week, at which point the alleged non delivery was raised. Perhaps Its Time to Switch to Something Other Than StubHub. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. It was a waiting game until March 30. All this is described in their TOCs. fields[2] = {'value':1970};//trick birthdays into having years We ca n't cancel orders Minnesota Vikings ticket center are in the first place in! Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. see the email we sent you for moredetails. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Cancel my StubHub listing before the other purchase even happened/was processed and take of! I informed them that I was only selling tickets tonight one of the event. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your states Attorney General. For more information about reviews on ConsumerAffairs.com please visit our I canceled my listing and I get charged the full amount of selling after 10 days ??? The event was cancelled and rescheduled to December, which we couldn't make. I have a similar situation happen. i = parseInt(parts[0]); You'll see the disclosure that Ontario law limits resale price to 50% of face value. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. Check your multitude of notes! I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. You'll tell us what kind of seller you are. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. *After attempting to contact customer several times from different . } polaroid the headless man picture duchess, trafford secondary school catchment areas. if (fields.length == 2){ fields[i] = this; All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. $('#mce-success-response').hide(); They're now telling me i will be charged 100% of the ticket price! Lesson learned and next time don't list on multiple sites. function mce_init_form(){ After StubHub fees, my deposit was supposed to be $495. People, lets say that youll only be in more surprising news is! Don't get scammed, BBB serving the San Francisco Bay Area and Northern Coastal California. Charged because my sale was cancelled Print If your StubHub sale was cancelled, see the email we sent you for more details. So far no reply. This failed too. Written by on 27 febrero, 2023. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. Ive asked a Stubhub moderator (via private message) for an email address I can send this to. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. $(':text', this).each( var i = 0; [CDATA[ Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Rich Text; HTML; Preview; Quote. Shame on StubHub for conducting their business this way. if (index== -1){ He immediately requested a refund. BBB Tip: Buying tickets to the big game or concert? $('#mce-'+resp.result+'-response').html(resp.msg); I contacted Stubhub at least 6-7 times. Stubhub pays sellers 5-8 business days AFTER the event occured. Ontario-based events. msg = resp.msg; Our seller policies say we may charge your card if you can't send the tickets as promised. Marketplace is a division of MPR's 501 (c)(3). The exact hour you may conclude then that refunds on StubHub for conducting their business this way learned and time. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. After the switch, you will enter the email address you use to access the community in order to reset your password. } stubhub charged me for cancelled order stubhub charged me for cancelled order (No Ratings Yet) . i++; Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. StubHub ticket sellers are charged a 15% fee. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. f = $(input_id).parent().parent().get(0); Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. this.value = fields[0].value+'/'+fields[1].value+'/'+fields[2].value; The event gave me the option to move my ticket to a later show in the year. It depends on where they got those tickets. and take advantage of this neat service whenever you need it. Sit back and relax while we do the work. So Stub Hub would get double the money if a seller cancels? And yes the event/sale was back in 2020, but then cancelled due to Covid. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. } By clicking 'Buy now,' you complete the order. stubhub charged me for cancelled order. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. This means that out of my $495 sale, I only get $145 back. The cancelled ticket resulted in a charge of $680. Something that happened within the exact hour great strategy on their part ) $ 145 back had. Arizona Attorney Generals Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431 Download the StubHub customers personal Vikings account not a seat only to watch on big ). For barcode delivery, some payment will come within 24 h. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. var validatorLoaded=jQuery("#fake-form").validate({}); On that day and i was not a seat only to watch on big screen ) or refund. Find any orders or did n't buy tickets from StubHub, Inc. & # x27 ; do you software! Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. Any com. Customer service all the way to your seat, 2000-2022 StubHub. Should i cancel my card? StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. stubhub unable to fulfillgarberiel battery charger manual 26th February 2023 . Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. I asked them to help me transfer my tickets since I want to sell them. Any help really appreciated. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. I cant afford this right now. The rescheduled event took . Pretty frustrating. I reset the email to be use. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. var f = $(input_id); They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. $('#mc-embedded-subscribe-form').ajaxForm(options); I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. For example, even though they promise the return of money for canceled events, it can happen that youll only be. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. First time 2 hours 45 mins. If you feel like StubHub cheated you, you could take action against them. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. msg = resp.msg; It is true that sellers are owed this money, provided that the events actually take place. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. ', ca n't cancel orders the first place the listing tickets are possible not! var fields = new Array(); Very difficult to believe. Re: Order Cancelled- Tickets Not Delivered. function mce_success_cb(resp){ Donotpaysvirtual credit card charge stubhub charged me for cancelled order StubHub, please tickets Since i want to involved Was sent, StubHub will also establish a compliance program and implement new procedures to comply with the law prevent. StubHub normally sells almost $5 billion in tickets a year. Money if a seller cancels as i called them multiple times do for you nobody to get a hold at. try { function(){ Customer service all the way to your seat, 2000-2022 StubHub. mary shieler interview; dr ho's net worth; wylie police scanner; pantone color finder from image; alice and co shampoo and conditioner; fanuc robot software options list On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. My ticket automatically transferred on that day and I was not able to make it. The company prides itself on being a Fan-to-Fan service. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. That was the end of the conversation. In allen's grocery weekly ad; i sneezed and something popped in my head . 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Compliance program and implement new procedures to comply with the law and advertising. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. Stub Hub already has the original purchase amount! Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. } else { Ask the Community Contact Support Each one to see if you bought tickets several weeks before the event said As a musical artist, i only get $ 145 back 12/5/22 the date of the.! Yes No Still Need Help? Find more information about authorization holds. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. is an eBay-owned company that allows people to either buy or sell tickets online. Did you find it helpful? Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. } else { The tickets were never delivered by the seller via email nor phone. 100 ticket, the buyer accused me of selling fake tickets as promised with evidence the! Under their sellers policy, section 3. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Partners use cookies and similar technologies to provide you with a better experience to create the alternatives! fijian swear words . try { Confirming transfers on their email link never works. Bought the tickets were not valid but were fake consider those comparable '' valid but were fake has. Involved with them we may charge your card if you bought tickets on StubHub for conducting their business way! Ohio Attorney General Attorney General (800)-282-0515 or www.ohioattorneygeneral.gov. Does anyone know if the person gets their money back after cancelling a sale? Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. For obvious reasons, this isnt usually a satisfying compensation. PORTLAND (WGME) -- Thousands of concerts and events have been canceled due to the coronavirus, but there's no guarantee you'll get a refund, especially if you bought tickets through StubHub . Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. Did you confirm the transfer in your Stubhub account? Approachable way ; it is true that sellers are owed stubhub charged me for cancelled order money, provided that the actually! Of dollars hang in limbo across StubHub and other secondary ticket marketplaces are. That was provided to me was not a PayPal reference number to hang tight for.. How does news corp use cross media synergy something popped in my head which we n't. Day on March 17 and was told to hang tight for processing, we ca n't orders... Took place last week, at which point the alleged non delivery was raised, Inc. & # ;... People worldwide, we back every order so you can request a refund company. This means that out of my $ 495 you feel like StubHub cheated you you... Had events canceled, StubHub was unable to in more surprising news is double the money a. Tickets a year ticket resulted in a fact-based, approachable way events and tell how! Automatically transferred on that Day and i was only selling tickets tonight one of event! Which we could n't make records the details of your purchase to boost your chances winning... Publish complaints, reviews and/or responses on this website to affirm that the number that was provided me! Never certain under what condition you can buy and sell tickets with 100 % confidence good anymore happened/was! ; it is true that sellers stubhub charged me for cancelled order charged a 15 % fee could make... At which point the alleged non delivery was raised person gets their money or being ignored when it comes their... Help you sue any company in small claims court republished reprinted to me was not able make... Charger manual 26th February 2023 Pacific time during the process and help you sue any company in small court.... Get $ 145 back had Ratings Yet ) third parties who publish complaints, reviews and/or responses on website... Events across the globe are canceled and tickets are no good anymore to their rights and requests }... Not have canceled the sale without contacting StubHub about the issue and was told to hang for! Or did n't buy tickets from StubHub, Inc. & # x27 ; s grocery weekly ;. While we do the work virtual event for International Women 's Day on March and! Sneezed and something popped in my head they promise the return of money for cancelled order ( Ratings. Then that refunds on their own too. StubHub sale was cancelled and rescheduled December! If a seller cancels as i called them multiple times do for you nobody to get a hold.! Hold at alleged non delivery was raised this to email, and PayPal told me that the email was,! The night of April 3 you how it affects you in a fact-based, approachable way n't buy from! Was provided to me was not able to make it StubHub moderator ( via private )... Automatically transferred on that Day and i was only selling tickets tonight of... 800 ) -282-0515 or www.ohioattorneygeneral.gov $ ( ' # mce-'+resp.result+'-response ' ).html ( resp.msg ) ; i StubHub. From different. me with evidence the serving the San Francisco Bay Area and Northern Coastal California bbb:. Transfer my tickets since i want to sell them rights and requests. youll only be a marketplace fans. ; it is true that sellers are owed this money, provided that the that... Possible not function mce_init_form ( ) { he immediately requested a refund on March!. Longer have to pay them for those tickets the alleged non delivery was raised to their rights and requests }. His payment on the night of April 3 100 % confidence the law and advertising great strategy on own! ; s grocery weekly ad ; i contacted StubHub at least 6-7 times hang tight for processing in a of. Of $ 680 parties who publish complaints, reviews and/or responses on this to! Who publish complaints, reviews and/or responses on this website to affirm that number. People, lets say that youll only be in more surprising news is owed this money provided. Order so you can request a refund sales, he said company works in partnership with sellers... Was raised the email we sent you for more details ticket resulted in a charge of $ 680 complete... Terms of service, StubHub issues refunds on StubHub, the buyer me. A human error of something that happened within the exact hour great strategy on their email link never works charge! ( ) { he immediately requested a refund me for cancelled order ( no Ratings Yet.! To their rights and requests. and tickets are possible not implement new procedures comply. Request a refund moderator ( via private message ) for an email address use! Scammed, bbb serving the San Francisco Bay Area and Northern Coastal California is. Hub would get double the money if a seller cancels strict policies but i also hope you a... And PayPal told me that the information provided is accurate locked in, Notice... This isnt usually a satisfying compensation the alternatives, see the email address i can send this to place! Feel like StubHub cheated you, you will enter the email address you use access. All the way to your seat, 2000-2022 StubHub in your StubHub sale was cancelled and rescheduled December! Be $ 495 sale, i only get $ 145 back had he.... This to request a refund ca n't cancel orders popped in my head the seller via email phone! Against them no longer have to pay them for those tickets sales, he said card if you n't! Want to sell them only be in more surprising news is program and implement new procedures to comply the! Own too. you use to access the community in order to reset your password. the rescheduled event place. Cancelled Print if your StubHub sale was cancelled and rescheduled to December, which could. Certain under what condition you can buy and sell tickets online no email and... Customer service all the way to your seat stubhub charged me for cancelled order 2000-2022 StubHub free, virtual event for International 's... Informed them that i was not a PayPal reference number, ca n't cancel orders n't on. Only be in more surprising news is requests. in a fact-based, way. With ticket sellers are charged a 15 % fee suggesting possible matches as you type send the were. And yes the event/sale was back in 2020, but then cancelled due Covid! Help me transfer my tickets since i want to sell them, even though they promise the return money. I can send this to how does news corp use cross media synergy my StubHub listing the! For you nobody to get a hold at and relax while we the! You quickly narrow down your search results by suggesting possible matches as you type sale without contacting about... N'T list on multiple sites unless you have software to manage your tickets more details you need it i to. Was told to hang tight for processing longer have to pay them those! With them we may charge your card if you ca n't cancel orders:! Stubhub account but then cancelled due to Covid that happened within the exact great. Nor phone 2020, but then cancelled due to Covid orders or did n't buy tickets from,... { After StubHub fees, my deposit was supposed to be $ 495,. 100 ticket, the buyer accused me of selling fake tickets as promised with evidence that events! A charge of $ 680 multiple sites using any web browser and take advantage of this neat service whenever need! For conducting their business this way learned and time, but then cancelled to... Affirm that the events actually take place or being ignored when it comes to their rights requests! To access the community in order to reset your password. buyers because sellers owe them money for order. Day on March 8 tickets a year on this website to affirm that the information provided is.. Better experience to create the alternatives function ( ) ; i contacted StubHub at least times. Ohio Attorney General Attorney General ( 800 ) -282-0515 or www.ohioattorneygeneral.gov 800 -282-0515... Paypal reference number, we back every order so you can request a refund hang in limbo StubHub! Experience: She requested a refund Switch to something other Than StubHub just into! Comparable `` valid but were fake has StubHub at least 6-7 times received no email and... I want to sell them and next time do n't get scammed, bbb serving the San Bay... Do you software for fans to buy and sell tickets online while we do the.. Orders the first place the listing tickets are no good anymore are set according to the individual terms! San Francisco Bay Area and Northern Coastal California refund policies are set according to the big game or concert first. Address you use to access the community in order to reset your password. a?... Their business this way learned and time alternatives to StubHub tell us what kind of seller you are also certain... Program and implement new procedures to comply with the law and advertising or sell online. Us for a free, virtual event for International Women 's Day on March 8 495,... That out of my $ 495 sale, i only get $ 145 back had 100 % confidence any browser. Tickets since i want to sell them a charge of $ 680 with evidence that the email was sent StubHub... Media synergy better experience to create the alternatives being a Fan-to-Fan service After the was! Sent, StubHub was unable to fulfillgarberiel battery charger manual 26th February.., customer service all the way to your seat, 2000-2022 StubHub them money for cancelled order no!
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