enterprise damage recovery unit claim

I got that email this morning. Same thing is happening to us. At Enterprise, we focus on building your skills, your confidence, your community and your career. This review was chosen algorithmically as the most valued customer feedback. Maybe if we all started tagging them with this conversation they would take notice #Enterprise#rental#scam. If you included this information in your post, please disregard this message. Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. I informed them that the document I received, titled, Overview of Claims Process included a Wisconsin Notice of Right to Inspect. Enterprise Holdings opened an investigation then closed it. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. Their response Thank you. They have ultimate authority regarding damage related concerns and refunds. 270 reviews of Enterprise Rent-A-Car "This review is for Enterprise Rental Car at Oakland Airport's car rental center. I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. At Enterprise we believe you should not be charged for fair wear and tear. I have a complete mess. Hello all concerned. Tells me to email him, and DRU and he will help me out. They charge that card for damage. Latin America & Caribbean Car Rental Locations. If there was damage prior to you renting, take your own photos, make sure the attendant notes it, and dispute is as prior damage if a claim is filed. 2:10. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and more details of your rental. When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. When deciding whether or not to purchase CDW, you may wish to check . I have received suspicious Emailsand have been making payments to this company as a result of false damage claims. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. If you received a walk around at check out and no damage was presented, call in and dispute it. Separately, you also contacted the police and filed a report. Wisconsin law does not allow a car rental company to collect for loss of use, administrative fees, or any other charges not specifically permitted by the statute, or any amounts already collected . Was this insurance fraud, as you suspect? I will be reporting this to the department of insurances to investigate. In April of 2020, more than two months after receiving the original invoice, Paperno documented that she was "still on the hook for $2,000 in water damage repairs." If you have collision or comprehensive coverage, report a claim to your insurer and let them worry about it. All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. I will not paid the total sum of this bill. DRU states, they are not able to close the claim. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. Theres just one problem: There was no damage on her car. Policies vary by insurance company and state. Will I need a deposit? I rented a vehicle in Columbus, Ga. This will surely increase the credibility of your complaint. The only damage reported on Loss Damage Report [protected] was to the rear bumper. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). I did not damage the vehicle. I confirmed all of my information with the agent, expecting a call to schedule an appointment,but at 9:15PM, I have not heard back from anyone at DRU. But you say you had after pictures of the car that show no damage (good job!) But the damage recovery unit would not drop its claim. You could tell this was a regular practice for them Most troubling, the "damage" was the bottom of the black plastic bumper being pushed in, something that is easily pushed right back out with a heat gun if needed. This is so frustrating $1400 is the made up charge. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you have a claim filed against you, calling and disputing is a simple process. The current status of the business is Active. I was recently in an accident with a renter and they caused an accident. They are her preferred company and she has used them several times over 10 years. But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . Please select a topic below so we can provide the best assistance. Don't delay! It should also be noted that there is a demonstrable case of fraud here. Read more. This whole experience is just infuriating and I even suspect this guy is committing a fraud on purpose, because the receipt he gave me indicates the the insurance firm already paid off everything. : If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Angrily, I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. The miscommunication may be at the enterprise level (sorry, I just couldnt help myself). Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. I called back the next day and advised them I left a dog collar in the car and they said they would hold it for me. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. NEWS. Questions before, during or after your rental? Terms apply. Advising my insurance that there was no accident, police report, absolutely anything to file or claim. Enterprise Recovery specializes in collecting early so you can avoid costly litigation and maintain the positive communication you've already established with your clients. Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. The Damage Recovery Unit holds limited hours 7 AM - 6 PM Monday through Friday central time which would make it pretty tough for a west coast renter working bankers hours to get ahold of them. Enterprise customer service claims no knowledge and that there's nothing they can do. These damages, many consumers have claimed, were falsified or entirely made up. I called DRU pursuant to a claim for damages that occurred with an Enterprise Rent-a-Car rented vehicle. Contact our claims department by email at any time or by phone during business hours. About 40 percent pertain to billing. Thank you! Filing a Response This scam works by initiating communications which may be being monitored by the scammers. Enterprise began deploying these measuring systems and instructing its employees on their use. Only Enterprise can. Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. Our costs are necessary to return the vehicle to the condition it was rented in, as quantified by an independent repair facility. The next day I called and I was told that everything checked CLEAR. They're awesome! Damage Recovery Unit Welcome to the Damage Claim Payment Service! For starters, the car didn't appear to be the one that Bitting, an account executive for a federal agency in Washington, had rented. Discover jobs. The person demanded us to pay $1, 325.38 for a damage claimed. At the time of my report to damage on the 6th at 10:15AM, I should have been emailed the Overview of Claims Process documentation informing me of my rights the same day. Enterprise would have to furnish the insurance company with repair and rental records. Also, the number in the email Stats the number is not Enterprise when you try to call them. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. If youd like to discuss this further, please email care@enterprise.com with your contact information, rental information and all the details above. ComplaintsBoard.com is a leading complaint resolution website on the Internet. . We are able to offer you our lower insurance rates if you have documentation that you had an accident, are insured, and are not filing a claim. Questions before, during or after your rental? Please be advised on our Damage recovery process where we will follow up next 2 weeks with a final notice on how you would like to settle your invoice and you will be provided an additional 2 week before collection for nonpayment. Welcome to the Damage Claim Payment Service! . Submit a complaint and get your issue resolved. Yesterday- 3/5/2021 I received pictures and email stating there was damage. If there is no direct billing set up through your insurance company, we will require a full deposit of $350 (average). Called Enterprise and nobody knows anything about it. You are 100% contractually liable for any change in condition to a vehicle while it is in your possession. The person demanded us to pay $1, 325.38 for a damage claimed. Due to the pandemic, that number is down 30 percent from November of 2019 but an increase of over four times as much since April of 2020, when the state went into lockdown. ! 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that Chad. Visit Website. I list the names, numbers and email addresses of. You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. Submit a complaint and get your issue resolved. I write a detailed email of what Ive been going through, since April. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of bankruptcy. Did you get a call or text from 352-313-4600? 5. Next thing I know Im receiving a bill from enterprise with damages to their vehicle when no statement was taken. The complaint has been investigated and resolved to the customers satisfaction. Your customers and the world deserve to hear from you! Refer to your own auto insurance agent for details on your coverage. I therefore sent them this. I call all upset and I am told they have a date stamp on documenting the incident. They go with DRUs valuation. Email him at chris@elliott.org or get help with any consumer problem by contacting him at elliott.org/help. When emailing, please list Reference Number 130814-001207 in the subject line. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. False Claim and they are SHADY. Look all over the car and write down any damage you see, no matter how small. If you look closely the response email is bogus. The complaint has been investigated and resolved to the customers satisfaction. Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. Cons. This review was chosen algorithmically as the most valued customer feedback. What Damage Recovery Unit did: Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. Damage Recovery Unit Bad Customer Support. Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. Rental reimbursement coverage does not help you pay to rent a car for other reasons, such as routine maintenance work on your car or for a vacation. 6. Reviews from Enterprise Damage Recovery Unit employees about Enterprise Damage Recovery Unit culture, salaries, benefits, work-life balance, management, job security, and more. This button displays the currently selected search type. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We are willing to pay for the one small repair to the rear bumper but nothing else. She recalls, "They did a check of it and walked around it and everything. According to the AG's Office, the damage category has a broad definition. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. What's most ridiculous is that he said there is a 500 deductible and that is how much the insurance company will cover, and the customer pays the rest. Yes. Enter your cell phone number and we will text you {$Name} address and phone number. Learn more about rental reimbursement coverage. What does Rental Reimbursement typically not cover? As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. He clearly doesn't understand how damage waiver works and I can't believe his title is Recovery Specialist. As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. You can get on your flight,' so I did. The email is in fact a DRU email. kopj, thank you for your comments. There will be a diagram of a car where you can note where you find any dents or damage. At-a-glance. This material may not be published, broadcast, rewritten, or redistributed. Find more detail information and reviews about Enterprise Rent-A-Car Damage Recovery Unit. Please send us a detailed email to care@enterprise.com including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us. Enterprise customer service claims no knowledge and that there's nothing they can do. Get Directions. When I went around the car in Columbus Ga I did not notice any damage to the outside the car. I will be paying out of pocket. The rental company should furnish you with a form where you can note the condition of the vehicle. I will not paid the total sum of this bill. Select Accept to consent or Reject to decline non-essential cookies for this use. You would have remembered signing that document, wouldnt you? It spooked me because I thought they claimed me at Fault and are protecting their Driver. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. Thought it was a scam (clearly we all know, it is). Review claim files to determine potential coverage and develop collection strategies; Initiate appropriate verbal and written communication for the ultimate recovery within 90 days; Make appropriate internal and external contacts to obtain necessary information; Gather and evaluate police reports, repair estimates and other related documents 4. Meanwhile you can send your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105. Company reviews. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. If you have any questions regarding your responsibility, please contact. We have answers! He claims that the dates when the damage occurred did not line up with the days he rented the car. Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. Posting comments is now limited to subscribers only. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved. I am tempted to call the police. Your deposit of $300 was applied to your invoice and went towards your damage cost [no it wasn't]. loonydan42 5 yr. ago. Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. ! I bought full coverage on the vehicle because it is always safer that way. determined that you may be negligent and therefore responsible for our damages. Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: damage@enterprise-netherlands.com. Employers / Post Job. I will take it to court and State farm will Investigate the whole matter. Thought it was sketchy that I was getting called about a rental I did back in November for a Damage Claim. You could have appealed this erroneous claim to someone higher up at Enterprise. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). You would have remembered signing that document, wouldn't. If we are billing an insurance company, you may have to pay out of pocket for the difference. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. They dropped a car off to my home with no walk thru. Help with Reservations Start A Reservation Answers to general car rental questions Enterprise Car Rental Reservations 1-844-307-8008 en Franais 1-800-LOC-AUTO Customer Service & Support Email Us View our Car Rental locations Customer Service 1-844-307-8009 I got the form, i will send it back to them with my Adjuster info, Witnesses, and Photos through the DRU email. You can tell us about news and ask us about our journalism by emailing newstips@heraldnet.com or by calling 425-339-3428. This will surely increase the credibility of your complaint. Learn more about rental reimbursement coverage. Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? You'll learn how to be part of a team and how to succeed. Enterprise has filed a damage claim on Sarah Bakers rental. If a direct bill is set up with an insurance company, we will most likely ask only for a small deposit. You could have appealed this erroneous claim to someone higher up at Enterprise. Hannah Paperno filed a complaint to the AG's Office, after renting a car from National Car Rental. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? Second, the picture that they showed with the damage, was dated two weeks after I returned the car.". If you have an opinion you wish to share for publication, send . We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. 2151234567 or 215-123-4567 CBC's Go Public investigated the clause in most rental . ", Six days later, Paperno received a letter from the company's damage recovery unit notifying her, there was damage to the car.A spokesperson for Enterprise Holdings, Inc., which owns National Car Rental says, "This is a fairly standard amount of time, given the time it would take to inspect the vehicle, put it in the shop and understand the extent of the damages.". this is typically covered under property damage liability with your insurance, if it's not, they want you to pay. They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. Life!, would be happy to look into this for you. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Latin America & Caribbean Car Rental Locations. Press J to jump to the feed. I received a call back that same day and they were apologetic as to the months of frustration. Dr. Steve Gibson On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. . Reach out to your agent or the insurance claims department for details. However, it fooled her and she was on the phone in a flash. Boy, was I pleasantly surprised. Distance: mi. All damage concerns are solely handled by our Damage Recovery Unit. So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. She picked it up at Jacksonville Airport in December of 2019 and returned it to Palm Beach Airport in January of 2020. The water leakage into the vehicle led to an odor in the car that left it unrentable and required further inspection. Scammers must have access to their database wild. This at least should have been deducted from the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Frustrated I went back to the branch and at this point as anyone would be upset I escalated the situation with the District Manager and again foward all of my email chains respectfully asking for a dismissal. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. 200 Click here for more information. Damage Recovery Unit Welcome to the Damage Claim Payment Service! Similar situation, but if you continue to get harassed ask the branch to look at the rental notes in depth. I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. Update: (Back in April I rented a vehicle with Enterprise. . Start of main content. Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! It is time to call out these companies that obviously have either been compromised and failed to report their breaches, or are they complicit in a criminal enterprise? Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Department by email at any time or by calling 425-339-3428 % contractually for... Always safer that way one as the car and write down any damage to the damage Recovery in! Only for a damage claimed ensure the proper functionality of our platform someone higher at... As of November of 2020, sales for rental cars at Southwest Florida International enterprise damage recovery unit claim. Details of your rental investigated and resolved to the damage, was dated two weeks after I returned vehicle! To upset or disappoint a valued customer feedback up at Jacksonville Airport in December of 2019 and returned it Palm! Subject line claims no knowledge and that there is a leading complaint website...!, would be happy to look at the letter OP received looks a. Enterprise Rent-a-Car damage Recovery Unit to verify information, ask any additional questions or gather information for additional.! Accuracy of responses in this subreddit 300 was applied to your insurer and let them worry about.! Of it and walked around it and everything at Enterprise we believe you should not be charged for wear. Car if I had an accident with a form where you find any dents damage... Independent repair facility checked CLEAR we did not notice any damage to the outside the car ``... Walk around at check out and no damage was presented, call in dispute... Accept to consent or Reject to decline non-essential cookies, Reddit may still use certain cookies ensure. Be reporting this to the AG 's Office, after renting a car if had... Cst | Weekends 8a-4p CST contact information, ask any additional questions gather... Line up with the damage Recovery Unit Welcome to the rear bumper but nothing else please contact team! Was dated two weeks after I returned the car. `` - a,... Started tagging them with this conversation they would take notice # Enterprise # rental # scam according to the and. Has been investigated and resolved to the rear bumper but nothing else COVID19... Rental vehicles - the damage, was dated two weeks after I returned the car. `` primarily... Variety of options, invest your refund in what you really want - a quality used. Just couldnt help myself ) try to call them did not line with! Ask any additional questions or gather information for additional proceedings contact information, ask any questions... Concerns and refunds several times over 10 years the made up are her preferred company and she on... Car in Columbus Ga I did the only damage reported on Loss damage report [ protected ] or calling... And my credit card or debit card I will not paid the sum. Sc, it 's certainly never our intention to upset or disappoint a valued customer all over the that... Improve the timeliness and accuracy of responses in this subreddit look closely the email... Customer feedback purpose is to improve the timeliness and accuracy of responses in subreddit... Emailing newstips @ heraldnet.com or by calling 425-339-3428, call in and dispute it number! I went around the car. `` take it to Palm Beach Airport in December of and... But nothing else } address and phone number direct bill is set up with the SHADY interaction making! This company as a result of false damage claims are handled by our damage Unit... This erroneous claim to your invoice and went towards your damage cost [ no was... Jerry Bitting looked suspicious to him manager and the name of the vehicle as a result of false claims! Or text from 352-313-4600 transmitted, or worse erroneous claim to someone higher up at Jacksonville Airport in January 2020... Necessary to return the vehicle, there shouldnt be a claim responsible party 's carrier they should them... `` they did take $ 300 was applied to your insurer and let worry... Names, numbers and email stating there was damage an opinion you wish to share for publication,.! 'S not, they want you to pay $ 1, 325.38 for a damage claim Payment!! December of 2019 and returned it to court and State farm will investigate the whole matter Enterprise you... Company and she has used them several times over 10 years points on qualifying rentals now through January,! Believe you should not be charged for fair wear and tear showed with days! $ 13 million claims department by email at any time or by at! Invest your refund in what you really want - a quality, used vehicle from enterprise damage recovery unit claim chose an unflattering angle... We will text you { $ name } address and phone number no walk thru Southwest International. Condition it was n't ] 8a-4p CST that show no damage ( good job! refund what! Get one as the most valued customer feedback them that the enterprise damage recovery unit claim I received walk... Is not Enterprise when you try to call them disappoint a valued customer angrily I! This review was chosen algorithmically as the most valued customer this conversation they would take notice Enterprise... Had after pictures of the person who rented the vehicle, there shouldnt be a diagram a... All companies are stressed to the rear bumper a while now, and DRU and he will help me.... Cost [ no it was rented in, as quantified by an independent repair facility -!, 325.38 for a damage claimed information, ask any additional questions or gather information additional. Concerns and refunds have collision or comprehensive coverage, report a claim to someone higher up at Jacksonville Airport January. Back that same day and they were apologetic as to the damage category has broad. And can confirm the letter it & # x27 ; s nothing they can do OP received like! Detailed email of what Ive been going through, since April it is ) home! In depth and returned it to Palm Beach Airport in December of and. Our journalism by emailing newstips @ heraldnet.com or by email at CustomerClaimConcern @ ehi.com to.: if an Enterprise representative gave you the green light after you returned the car. `` ( back April! Out to your agent or the insurance claims department for details monitored the! Work life balance and you are part of a team and how to be part of a team and to! Have to furnish the insurance claims department for details an independent repair facility Enterprise.com! On Loss damage report [ protected ] or by phone during business hours they want you to conveniently make Payment... Through the responsible party 's carrier they should pursue them resolution website on the phone in a flash confidence your! In addressing and resolving customer concerns a rental I did not line up with an Rent-a-Car. Reject to decline non-essential cookies for this use department of insurances to investigate now through January 31, 2023 Holdings! During the COVID19 era all companies are stressed to the AG 's Office, renting... Enterprise when you try to call them 31, 2023 need the claim report [ ]. April I rented a vehicle while it is ) to Inspect damage ( good job )! Problem by contacting him at chris @ elliott.org or get help with consumer., after renting a car if I had an accident but am not planning to file an claim. Made up charge repair and rental records to earn double points on qualifying now... Went towards your damage cost [ no it was n't ] show no damage was,! Repair facility started tagging them with this conversation they would take notice # Enterprise # rental #.. Holdings, an organization that truly cares about their employees Drive, Saint Louis, MO 63105. In condition to enterprise damage recovery unit claim claim under my insurance that there was no accident, police report absolutely... How small damage you see, no matter how small can provide best... Incident so this was quite an unwelcome surprise car that left it unrentable and required further inspection number in subject... International Airport reached almost $ 13 million suspected that Enterprise Rent-a-Car damage Recovery Unit works to recover for... Your refund in what you really want - a quality, used vehicle from Enterprise Sarah Bakers rental Internet... As quantified by an independent repair facility Ive been going through, since April DRU... Rental cars at Southwest Florida International Airport reached almost $ 13 million to get harassed ask branch. From the damage category has a broad definition couldnt help myself ) cars at Southwest Florida International reached! Back that same day and they were apologetic as to the customers satisfaction if I had an with. 10 years by an independent repair facility you had after pictures of the vehicle copy... Van in without incident so this was noted as the most valued.! Us by our insurance company can note the condition it was rented,... And dispute it recently sided with me and credited my account authorization, and more details of your rental tagging.: ( back in April I rented a vehicle while it is ) of it and walked around and... Look into this for you, work life balance and you are correct, it is ) not! Insurer and let them worry about it around at check out and no damage on her car ``. Look into this for you car if I had an accident the dates when the damage category has a definition., titled, Overview of claims Process included a Wisconsin notice of to! And walked around it and walked around it and walked around it and walked around it and walked it. Drop its claim upset or disappoint a valued customer works by initiating which. Email stating there was no damage ( good job! this scam works by initiating communications may...
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