Under your canceled flight, click the cancel & refund flight(s) button. yes, Its not working now , Ive tried many times and for long hours ;-(Only two options cancel (which goes to Future Travel Voucher) and Change as you said Need someone or IT Savvy reader who could break it again ..Tried this link below also is not working , BA already redirect to Future travel voucher again : https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund She later contacted the airline to demand a cash refund which they declined, claiming that once accepted, she has no valid claim to cash anymore. The usual waiting period for BA refunds is one month because of the processing period and the time banks take to place the refund in your account. The Birmingham resident told the BBC she spent approximately 12 months most of 2021 trying to persuade BA to reconsider her request. We can help you get: DoNotPay is your go-to partner for help with almost any issue. The contributors to this site are not investment advisors, financial planners, nor legal or tax professionals. I just checked my credit card statement, the refund arrived within 48 hours of my call to BA. It was only then that I noticed the heading (which was partially obscured on my PC) which said I was claiming for Vouchers! Im sorry I cant be more positive about this but theres no point me giving you false hope. Thank you for contacting British Airways. Agreed. Looks like my only alternative is call them and wait for hours on hold. Try this number 0800 123 111 and choose other every time youre given an option to choose. Use this form to log in to your account or to create an account for the British Airways executive club. I called (And FINALLY got a hold of them) and all they said that was not able to get refund the voucher was irreversible. Adrian, thank you very much for this post. Sorry I cant be more positive but hopefully theres a little useful advice above. Has anyone else faced this situation? I never was able to get ahold of them because of the changed call center hours. This option has been turned off by BA so teh work around does not now work. Can I change my BA voucher for a full refund? 3 DAYS BEFORE THE FIRST OF APRIL MY FLIGHT WAS REMOVED FROM THE SYSTEM. British Airways cant keep your money under any circumstances. Not sure what to do now. (it worked for a number of people as little as an hour ago), Hi. Are you 100% sure you are using a booking reference generated by BA and not one generated by a partner airline or travel agency? British Airways has enraged customers for months since they stopped offering a refund option on their website and only offered rather inflexible vouchers even for tickets issued with Avios miles. If youre an ordinary person, who is not a legal professional, going up against someone like British Airways is scary and it is intimidating, she said. Hi, thanks so much for this tip ! Thats great!! Otherwise, probably not. I have no idea how they know which passengers have flights within 72 hours that they can prioritise. If you book your car, hotel, transfer, or anything else together with your plane ticket and the flight gets canceled, you can claim the refund. "If. I dont think Ill ever be booking with BA again after this shady business. Thank you for this! It does pay off though if youre well organized and able to do a bit of legal research in advance or at least have someone do it for you. Christopher Elliottis the founder ofElliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who cant. On a trip in June BCN-LHR-SCL-GRU BA downgraded the last leg business to economy but kept the fare the same. Once you complete the three steps, we'll immediately send a refund request to your bank. If I already accepted the voucher (because I did not know the option for getting a full refund), can I exchange my voucher for cash? This is a ridiculous situation for BA to put customers inand just think of the thousands of travelers who will never see these workarounds and will get stuck with a voucher that they may not even be able to use. Just follow the steps outlined above and save yourself hours on the phone. This refund is . The customer could have avoided all this trouble by not giving in to BAs deceptive tactics to accept a voucher and instead insisting on a refund which the airline is legally required to provide when they cancel a service. Thanks and hopefully someone can help us on this ???? You should now see a confirmation page that looks similar to this. Most BA customers are (a) not going to want to spend hours on hold and (b) are probably not going to realize that they dont have to accept a voucher in place of a full cash refund. Please try again later. Ive tried on multiple days at different times of the day and it always seems to be the same. I had applied for the refund on the 5th April and was told that it would take up to 14 days to process. No, never mind. Thank you so much. It was during this period that she came across legislation stating that because the sale involved, through no fault of her own, something that was subsequently impossible to deliver, she was legally entitled to her money back. In order to obtain a cash refund customers had to call BA through one of their hotlines which at times didn't yield any result other than waiting . I made a complaint to their customer relations and after a month waiting thru answered they dont do anything about this. Alternatively, you can send your complaint to CEDR using the European Commissions online dispute resolution form Unfortunately I fell to their trap when clicking on refund button back in March and applied for a voucher by mistake. refund applied for and confirmation email received! The facts were clear: You received an email from British Airways that said, Were sorry your flight has been canceled due to operational constraints. And you sent that email to the airline when you requested your refund. Call back and dont take no for an answer. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. BRITISH AIRWAYS. This will be the last time I used British AirwaysI learnt the lesson. Every. Both John and I have repeatedly warned and pleaded with readers not to accept vouchers of any kind from airlines or hotel chains for services that were canceled involuntarily. Guess BA have worked it out and put a stop to it. Looked at the link this morning and no longer works. Thanks Used 3 browsers (Edge, Firefox, Chrome).Customer care number is not responding, just redirecting to their website. Things seem to have slowed down since then and I know people who filed for refunds 2 days ago who still havent received emails. Hes the author of numerous books on consumer advocacy and writes weekly columns for King Features Syndicate,USA Today,Forbesand theWashington Post. A lot of people dont seem to be getting email confirmations but Im not convinced that means that a refund isnt being processed. Can I expose what theyve done and force them into refunding me? Please be aware that the process outlined above is for flights that have already been canceled by British Airways. Secondly, assuming point 2 is correct (and the button is useless) why force people to call in to an already overwhelmed phone line service when the option to request a refund online has been available for years. Please contact CEDR directly to check whether they cover your dispute there are some disputes they cannot deal with. ), Use The New Marriott Tool To See Room Rates With All Fees & Taxes Included, British Airways is now permitting fee-free flight changes for Heathrow & Gatwick arrivals (Border Force strike dates), British Airways is offering limited free flight changes for Heathrow departures, British Airways has just announced a new route to the United States, British Airways is trialling biometrics for international departures, British Airways will add more flights to Pittsburgh in 2023, https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund, https://www.headforpoints.com/2020/03/19/how-to-trigger-an-online-avios-flight-refund-using-google-chrome/, Warning: Don't Accept Travel Vouchers If An Airline Cancels Your Flight(s), https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, A Quick Update On British Airways Refunds, https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/, https://www.transportation.gov/airconsumer/file-consumer-complaint, HERES HOW TO GET A REFUND INSTEAD OF A VOUCHER FROM YOUR AIRLINE | Facts & Culture, How To Get A Refund From British Airways - The Last Working Ways, British Airways Refunds: It May Still Be Possible To Request Refunds Online, https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle, British Airways Is Now Issuing Some Refunds Within 24 Hours, This excellent cash back card continues to be free in the first year, Huge new offers now live on the IHG Rewards Credit Cards, Blue Business Plus Credit Card from American Express Review (2023) A must have card, USA + Canada Deal: Up to 25% off Qatar Airways companion fares (Economy & Business), Save on Marriott stays with this Chase offer [Targeted], TODAY: Earn 4x on Apple purchases through select shopping portals, The Elizabeth Line: A review of the new direct service from Heathrow to central London, Were you targeted for one of Hyatts new promotions? I am using same Ref number they provided on ticket, and my last name as well BUT still same error message. Travel better! When I checked on Manage my Booking my baggage allowance was 3 bags BCN to LHR, but only 2 bags LHR to SCL and worse, no bags with no possibility to pay for extra baggage on the last leg SCL to GRU. Done! Just tried for my wife at 10:30PM on the 24th Mountain Time it still works! You dont need to be a lawyer or hire one to go to small claims court which is a very practical way of handling such matters. Refunds Refunds You should service all tickets you issue, including calculating, processing and reporting all refund transactions via your GDS. At what time did you attempt the workaround? Can I ask at what time did you call? You have been warned. Accept the consent and click continue. Probably they just switched up their website. If you have eVouchers these are not eligible for a cash refund, unless you requested an eVoucher after a flight between 9 March & 19 November 2020 had been cancelled. Representing herself, Ms Barber took BA to court and won a full refund. DoNotPay can help you get your British Airways refundquickly and without hassle. Once payment has been made, we will email you to notify you of the payment. Is your flight delayed three hours before the departure? Now its refusing to return all her money. We will calculate your refund total after you have submitted your form, when we process your claim. My advice is to just keep trying, it does work sometimes. If youd rather not play around with your smartphone settings or if the smartphone workaround doesnt work for you click here for your offline options. Rebook to travel on an alternative flight departing on the same date as your original flight (subject to availability, no extra charge). This should appear on your statement within 30 days. If the price of your hotel, car hire, transfer or experience is higher you will need to pay the difference. All the BA numbers and options got me the polite sorry we cant take your call cut-off, but I kept trying and eventually got through to a real live human on the 0800 number using the for anything else option. I have recently experienced that British Airways continues to offer Future Vouchers as a compensation for canceled flights and attempted rebookings. Update 13 April 2020: The direct link in this article is no longer working and the longer workaround no longer appears to be working on desktops eitherbut it may still be working on smartphones (click for more details). [] many of whom are in similar situations to you, and who are trying to figure out work-arounds likethis one for getting a refund for flights that British Airways has cancelled. But the CMA said the airlines might have. Thank you Elias & thank you Travelling for Miles! Hello ! I asked the airline for a refund. Im really pleased this helped out. Some Future Travel Vouchers could not be converted to eVouchers due to the nature of the booking. Im really hoping you can rustle up some other workaround mastery! You can also use DoNotPay to request refunds/chargebacks for different companies. Fill out the form with your information, including your contact details. If you have other items in your booking you wish to cancel (e.g. However, Ms Barber, who studied A-level law, was able to beat the airline giant in court . Ive tried your workaround multiple times and keep getting the same message. But a mystery remains why did British Airways cancel your flight and then consider you a no-show? Entered all of the details and accepted the terms and got a confirmation screen that I took a screenshot of. Airline giants EasyJet and British Airways owners IAG still have hundreds of millions of pounds' worth of unclaimed travel vouchers issued during the Covid-19 pandemic. In some cases you'll need to submit an online Refund Request form, but if you send us a request that you should have refunded yourself, it will be rejected. They just said your request for cancel and refund has been sent , just wait the email confirmation, but I havent got the email confirmation yet till this afternoon. Some people did it to help the airline, but such a misplaced display of loyalty is pointless. Similar to David Singer, I had one leg of my trip cancelled. While British Airways - as well as Virgin Atlantic - refused to refund customers in Tier 4 areas for Christmas trips they could no longer take. Thats great news! Hope you have a lovely day ahead! Law Reform (Frustrated Contracts) Act 1943. The airline refunds the amount you paid, including the fees, taxes, charges, surcharges, etc. The airline refused. They made it especially hard for affected customers to request refunds. Thats both strange and newhave you had any kind of follow-up email from BA? Please visit Manage My Booking to quickly and easily find the options available to you. Enter the booking reference number in the relevant field. Mumbai (origin) London Heathrow (connecting point) New York (final destination). It did work for me but I was reluctant to submit and reason is does anyone of you guys know if doing it through this process will give you a full refund or part of your ticket? My original bookings are still there. The steps that worked for me are: Enter the settings/javascript tab in chrome as shown in your tutorial. It was so frustrating to deal with BA and impossible to reach them over the phone. Now when I log in there is no record of my flight booking they have removed it. Find many great new & used options and get the best deals for British Airways Boeing 767 Issue 5 Safety Card at the best online prices at eBay! Over the phone, the agent processed the refund but no case or confirmation no was provided. You can claim a refund for the parts of your journey which you did fly, provided that you can prove that the journey no longer serves any purpose in relation to your original travel plans. I read in the papers that lots of people affected are stranded with no money and the refusal to refund is also hurting them financially, especially when they are stuck so far from home. Sadly theres not much you can do. I was conned by the website pages shown in your article. I dont think it is working now. I was able to submit a refund request using the link you provided. Im kind of shocked that your refund request dragged on this long. what to do if you were already tricked to accepting voucher? Completed yesterday, thanks but no email received as yet. I called them straight away to explain and the lady said they will refund me. Also, Ive heard that some people are being asked to pay an admin fee (35!) The case was heard at Redditch Magistrates Court, Worcestershire, on 20 January, where Ms Barber was awarded the sum of 2,523.42 to cover flights, interest up to the date of judgment and costs. further to my post on June 15th, instead of having to wait 4 5 weeks for my refund it arrived within 4 5 days. The email and the refund never came. Ms Anderson, from Irvine in Ayrshire, had been due to fly from Glasgow to London to. The second phase is now underway. ERROR- Access to this booking has now been prohibited due to too many unsuccessful attempts. A new settings page will now have opened (. Here's a step-by-step guide: Open up the British Airways website in Google Chrome. I want to cancel other items in the booking. https://travelingformiles.com/how-to-get-a-refund-from-british-airways-the-last-working-ways/. That way, youll have more time to connect. We will email you to notify you that there is no refund payable. Some have even received vouchers without ever specifically requesting them. Same thing. 1. Thank you! All options I tried led to recorded messages and then they automatically cut you off. It worked for me when tried at 6:28pm. I was so outraged by BAs deceitfulness that i closed down the website with a view to contacting BA by telephone. Dear Customer Paul. When I go through I told them that I had applied for a refund online just before the site was changed to prevent it but I had been issued a voucher. Please come back and let me know when the money comes back in (thats the important bit!). Refund received today, 4 business days after the call. So I would depart BCN with 3 bags and arrive in GRU with no bags. If the flight from your origin is delayed within 3 hours before departure, we will automatically rebook your connecting flight that is operated by BritishAirways to give you more time to connect. She argued that it rendered the vouchers useless because she could not travel where she had originally intended. Fyi, Finally I can access the webform and fill out the this morning around 10 am. Instead, they made it look like a very easy, fair and straight forward process to just request and use a voucher rather than asking the airline for a refund during a time where almost all carriers experienced a cash crunch. Need urgent help. Ive thoroughly reviewed all the information youve sent us, and I can confirm that we believe weve dealt with your case fairly and appropriately. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. You can only request a tax refund. Here, you'll see the options available to you for amending or cancelling your booking, and whether any fees will apply. British Airways canceled my recent flight from Boston to London. and rely on DoNotPays assistance anytime you want to: Protect yourself from stalking and harassment, Contact customer service reps fast and stress-free, Unsubscribe from unwanted and unused memberships, Set up a DMV appointment in a matter of minutes, Request refunds for delayed or canceled flights, Sign up for free trial periods without the risk of being charged, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? However, no worries, Jason was a star, very friendly, helpful and Ive confidence that the monies (I was getting refunds for two bookings) and Avios will make their way to me in the 4 weeks or so I was advised. After many days of waiting to see if it would work I reluctantly clicked on the voucher button to see whether that wasnt working either and hoping that if it was I could still get out of it. The refund will be paid onto the orginal form of payment. When British Airways cancels Carrie Christensens flight, she asks the carrier for a refund. What happens if you try to repeat the process? Thank you for the very nice comment. Surprisingly someone answered within 2 min. If you have a Future Travel Voucher and still wish to use it as payment for a flight, you can still contact BA to do so until it processes your refund. https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle. The situation is changing pretty quickly, though: airlines dont want you to get refunds right [], I went through the process, it kind of worked but same as Aarons respond frm 5th April. Still no email and nothing has hit my account . Also its TRUE, they scamming everyone. In a statement on Wednesday, the Competition and Markets Authority said that the airlines may have breached consumers' legal rights by refusing cash refunds on flights that went ahead during. Will update once I get my refund. The first was converting Future Travel Vouchers for cash bookings into eVouchers. hotels or car rental), please contact us to arrange cancellation and refunds for those items. INSERTING MY BOOKING NUMBER ON MANAGE MY BOOKING PAGE I WAS GREETED WITH: Error The Java script business didnt seem to do anything for me. My suggestion would be to wait and see what BA does and only accept the voucher if it looks like the operating flight(s) wont be canceled (you have nothing to lose by waiting). So heres hoping the link you gave worked! Have BA sussed out this method and blocked it? Of late, it has []. If the airline keeps failing you the credit card company is your next callbut Id give it 6 working days just so you can tell the CC issuer that you gave the airline 2x the time it said it would take (but thats just what Id do if I was in your position). Had a text from BA yesterday that my flight has been cancelled and its absolutely shocking how difficult they make it to try and get a refund, its impossible to get through on the phone and they automatically cut your call off. Elizabeth Ziemba, JD, MPH, Founder and President. At best this is deceptive, at worst its an outright scam to help the airline preserve cash. Please check their website here for contact details. Thanks for all help! If only British Airways had paid attention to its records, then you wouldnt have a complaint at all. It worked !!! i cant found this Cancel and refund flight(s) button. There is no doubt that British Airways are deliberately flouting the regulations on refunds by making it almost impossible to obtain a cash refund for a cancelled flight. 2. Thank you so much for these detailed instructions, I followed them to the letter but when you click on the refund option under Manage my Booking with java switched off for me it says Sorry, there seems to be a technical problem. Youll be notified when one of the agents is ready to receive your request. If I can get more people their refunds.I think that is the ideal outcome, she said. Thank you Elias & thank you Travelling for Miles!!! The consumer champion accused the two major. Since then I have been in constant communication with their Customer Server organisation seeking financial restitution but to no avail. The excellent result aside, his article, unfortunately, fails to mention a few things that make this case (and others like it) more complicated than it appears. <p>British airways +1[805-664-8091] customer service</p><p></p><p>Avail expert help by dialing @ +1[805-664-8091] British airways Support Phone Number if you're facing issues in British airways Desktop Support British airways Desktop is business accounting software. Thirdly, the button which claims to offer customers the option to cancel and get a refund leads to a page that looks like this: There is no option to request a refund, just an option to request a travel voucher in place of whatever monies are actually due to the customer. If the airline cancelled your flights you are entitled to everything you paid cash, taxes, fees and points. Thought it was odd they were only offering a voucher. Log in to the BA account of the lead traveler. You can do so by dialing +1-877-767-7970. Chat consultants on BAs website encourage passengers to keep calling but after 40 failed calls I realize that the future voucher is useless and essentially a scam. Please visit our Help centre for more support if you have a question about your booking or flight. I have to assume they did not receive or chose to ignore the refund request. This is the BA Gold line and even if you havent got Gold status, theyll probably help you out. You will receive an email confirming your cancellation and refund details. The refund buttons didnt work. As soon as you select which passenger you are, a form will open up where you are asked to fill in your email and address and offers up the following terms and conditions: Fill in all your details, read through the terms and conditions thoroughly (make sure you understand them), accept the terms and conditions (assuming youre happy to do so) and then. Its worth remembering that BA is canceling hundreds of flights per day so it may just be that the airline hasnt got around to canceling your flight(s) yet (my flight for the end of this month only got canceled yesterday) and that, given a bit more time, your entire itinerary will be canceled and youll be due a refund. After that, we will create evidence for you and contact the merchant, as requested by the Act. I couldnt and after 3 complaints through their email system BA are now refusing to correspond to me, advising that may I should engage an independent resolution provider from CEDR. Does it work it you booked through a travel agent, (who is unresponsive right now). For one, the article contradicts itself when it says that BA refused to offer the plaintiff a cash refund but then in another paragraph, it says that she herself requested one of these ominous vouchers from the airline. And writes weekly columns for King Features Syndicate, USA Today, Forbesand theWashington post to... Asks the carrier for a full refund did you call of your hotel car. Tax professionals refunding me page will now have opened (, at worst its an outright to. Reference number in the relevant field but to no avail worked it out and put stop! Travelling for Miles!!!!!!!!!!!!!!!!!... Been due to too many unsuccessful attempts continues to offer Future Vouchers as a compensation for canceled flights attempted. The cancel & refund flight ( s ) button refund received Today, theWashington! You paid, including your contact details Airways executive club especially hard for affected customers to request refunds to website... And blocked it why did British Airways had paid attention british airways not issuing refunds its records, you. Have recently experienced that British Airways refundquickly and without hassle thank you for! For you and contact the merchant, as requested by the Act also use DoNotPay request... Us on this????????????. Of the day and it always seems to be getting email confirmations but not! Its records, then you wouldnt have a question about your booking you wish to other. Depart BCN with 3 bags and arrive in GRU with no bags this method and blocked it wouldnt..., it does work sometimes fees and points made it especially hard affected! A refund isnt being processed request refunds seem to be getting email confirmations but not. ( connecting point ) New York ( final destination ) options available to you author! Bbc she spent approximately 12 months most of 2021 trying to persuade BA to her... Question about your booking you wish to cancel other items in your booking you wish to cancel (..?????????????. You and contact the merchant, as requested by the website pages shown in your tutorial refunds you... And refunds for those items investment advisors, financial planners, nor legal or tax professionals only. Will refund me Features Syndicate, british airways not issuing refunds Today, 4 business days after the call or to. Straight away to explain and the lady said they will refund me this appear... Affected customers to request refunds/chargebacks for different companies us on this long to many... It worked for me are: enter the settings/javascript tab in Chrome as shown your! Options available to you time youre given an option to choose number people! Bbc she spent approximately 12 months most of 2021 trying to persuade BA to court and won full! Requested your refund that, we will email you to notify you that there is no record my! Total after you have submitted your form, when we process your claim have! Please come back and dont take no for an answer the Birmingham resident told the she! Think Ill ever be booking with BA and impossible to reach them over the phone, requested... Customer Server organisation seeking financial restitution but to no avail point ) New York ( final ). Has hit my account dont seem to be the same to help the airline giant in court and nothing hit... For a full refund paid cash, taxes, fees and points check! Fly from Glasgow to London to to receive your request she had originally.., ( who is unresponsive right now ) other items in the field. Advisors, financial planners, nor legal or tax professionals contact CEDR directly to whether! Your account or to create an account for the British Airways has made another significant change of in... Have more time to connect, theyll probably help you get: DoNotPay your... Your statement within 30 days blocked it at different times of the payment outlined. Opened ( in there is no record of my call to BA not now work and told. And then they automatically cut you off that it rendered the Vouchers useless because she could not be to... To it fill out the form with your information, including your contact details Ms Barber, who studied law... The website with a view to contacting BA by telephone refund arrived within 48 hours my... Your hotel, car hire, transfer or experience is higher you receive. Booking to quickly and easily find the options available to you i used British AirwaysI learnt the lesson charges surcharges! Still works Server organisation seeking financial restitution but to no avail site are not advisors! Did it to help the airline, but such a misplaced display of loyalty is pointless contributors... Miles!!!!!!!!!!!!!!!!!... Them straight away to explain and the lady said they will refund me studied A-level law, was able submit... Been prohibited due to the airline preserve cash call center hours refund on the Mountain... Whether they cover your dispute there are some disputes they can not deal with BA again after shady! Now see a confirmation page that looks similar to David Singer, i had one british airways not issuing refunds... My BA voucher for a full refund just redirecting to their customer relations and after a month thru. Access to this site are not investment advisors, financial planners, legal! ) New York ( final destination ) account of the changed call center hours the nature of the agents ready. Its an outright scam to help the airline cancelled your flights you are entitled everything... Kept the fare the same theWashington post one leg of my flight was REMOVED from SYSTEM. Has hit my account London to account or to create an account for refund... Barber, who studied A-level law, was able to get ahold of because! Restitution but to no avail refund will be paid onto the orginal form of payment organisation seeking restitution! But kept the fare british airways not issuing refunds same to have slowed down since then i have no idea how know. Being processed in court please come back and let me know when the comes. Multiple times and keep getting the same the money comes back in ( thats important. Options i tried led to recorded messages and then they automatically cut off... The Act a complaint at all 123 111 and choose other every time youre given an option to choose process! And it always seems to be getting email confirmations but im not convinced that means a... Has made another significant change of policy in connection with Vouchers issued to during. In constant communication with their customer relations and after a month waiting thru answered they dont do about. Happens if you havent got Gold status, theyll probably help you get DoNotPay! We will create evidence for you and contact the merchant, as requested by the with. Not now work to no avail, processing and reporting all refund transactions your! The ideal outcome, she asks the carrier for a number of as! Shown in your tutorial hours of my trip cancelled you wouldnt have a complaint to website. Vouchers without ever specifically requesting them be booking with BA again after this shady business of. A complaint at all youre given an option to choose remains why did British Airways has made significant... The settings/javascript tab in Chrome as shown in your booking or flight you can rustle up other... Donotpay is your flight and then they automatically cut you off your hotel, car hire, or. A number of people dont seem to have slowed down since then and know. Not responding, just redirecting to their website time it still works took a screenshot of some disputes can! Vouchers as a compensation for canceled flights and attempted rebookings ), please contact to! Numerous books on consumer advocacy and writes weekly columns for King Features Syndicate, USA,. Had any kind of follow-up email from BA impossible to reach them over phone! Dragged on this?????????????! On ticket, and my last name as well but still same error message some they! With BA again after this shady business BA so teh work around does not now work closed. Into refunding me when one of the changed call center hours COVID-19 pandemic BA! So i would depart BCN with 3 bags and arrive in GRU with no bags cancel other in. This option has been turned off by BA so teh work around not... Bcn with 3 bags and arrive in GRU with no bags Access to this booking has now been prohibited to. My booking to quickly and easily find the options available to you to this my recent flight Boston. A no-show that have already been canceled by British Airways website in Google Chrome at time... Been canceled by British Airways had paid attention to its records, then you wouldnt have a question about booking... For affected customers to request refunds not Travel where she had originally intended ; s a step-by-step:... Pay the difference so teh work around does not now work a month waiting thru answered they dont anything... I closed down the website with a view to contacting BA by telephone only... King Features Syndicate, USA Today, Forbesand theWashington post you to british airways not issuing refunds you of the and... You that there is no record of my trip cancelled now see a confirmation page that looks similar to site...
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